App closes on new level

JC79

Hello, please can someone explain why my app suddenly closes everything I try to play level 4110 please.

PummyRaj

Hello @JC79 🤗 Hearty Welcome to our lovely Farm King Community!

I am sorry to hear that the App is closing for you!

I have experienced few times in the past while playing. Usually, this glitch goes away after we update the (1) game App; and/or (2) our device software!

Please check in your App Store / Google Play Store to see if there are any updates available for the Farm Heroes Saga App. If there are, please do click on "Update" tab. The version we are supposed to have is 5.81 and up.

Also, please make sure that there is enough free space on your device -- minimum 2 GB is required for the King games to work properly.

Please let me know how it goes and/or if you have further questions. You can simply type your reply in the blank box given below to my comment.

Hope the glitch goes away and you can enjoy your game again 🤞 🐥

JC79

https://community.king.com/en/farm-heroes-saga/discussion/comment/2207527#Comment_2207527

Hi, thank you for your advice. I did an update as advised, checked my version and it is 5.81.1 but it is still doing it 😭

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2207625#Comment_2207625

Thank you for the update dear @JC79 👍️

Can you please tell me which device you are using? Did you check if your device is updated with latest version?

I will inform to our Farm In-charge and see if they have any thoughts on why your game is crashing 🤔

JC79

Hi, I use my mobile a Samsung galaxy S10 and it is updated with the latest version and it also does the same thing when I play using my kindle fire HD 8 (7th generation)

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2208028#Comment_2208028

Thank you so much, JC! I have escalated the issue to our Farm In-charge 👍

I will get back to you once I have any update from them. Until then, please bear with me 🙏🏼

JC79

Any updates?