You appear to have lost connection

robyngoldsmith

I keep getting this message when I try to claim my Harvest Rush farmtastic prize. I am logged in. Tried to reboot computer and relogin in but still get the same message.

encantes

Hi @robyngoldsmith and Welcome in this Community 🍓 🍏 🥕

Sorry if you have a problem with the game connection 😔

In order to help you can you please specify your type of device, I think a PC and if you play through Facebook or Windows10?

Can you please provide for your Game ID?

I'm going to advise the Community Manager about your problem 😉😉😉

Talk you soon 😊 😊 😊

I'm going to advise the Community Manager about your problem 😉😉😉

Talk you soon 😊 😊 😊

How to find my Game ID? Simple! Click HERE

robyngoldsmith

Hello - thank you for your reply.

I am using a PC with Windows 10. My UserID is 9682084868.

Shaodowplayer

I am also having this problem and have all day

robyngoldsmith

https://community.king.com/en/farm-heroes-saga/discussion/comment/2298507#Comment_2298507

Any news on this yet?

encantes

Hi @robyngoldsmith and again Welcome in this Community 🍓 🍏 🥕

Sorry if I didn't write to you before but I didn't receive your tag in your first answer

There was glitch with the event a while ago. For some players, this pop-up appears when they have the Harvest Rush event. Please clear the cache and cookies on your computer and see if the pop-up stops appearing. If it still doesn't, please post back and let me know and I can escalate to our Farm Manager

Many thanks for your understanding 😊

Talk you soon 😊

kwhite18

I’m having the same issue on my iPhone. I cleared my cache, cookies and data and no luck. My game user ID is 2023864469. I play on the farm heroes saga app I don’t play through FB.

encantes

Hi @kwhite18 and Welcome in this Community 🍓 🍏 🥕

Can I ask you more details? It happens only when you have the Harvest rush or different?

Many thanks 😊😊

robyngoldsmith

It happens when I first start the program. It says Loading then Harvest Rush Enjoy your fantastic prize, then when I click I get the Oops You have lost connection message.

I have tried clearing the cache and restarting the computer. I still get the message.

encantes

Hello @Shaodowplayer and Welcome in this Community 🍓 🍏 🥕

The lost Connection with Harvest rush is still present in your game or in different moment?

Can you please give us more details about your type of device PC or mobile?

Many thanks for your understanding 😊

robyngoldsmith

It is present on startup and also comes up during the game.

I have a PC running Windows 10 Professional