wont let you collect the prize in Farm Pass

mel21

on farm pass it wont let you collect the prize

PummyRaj

Hello Mel @mel21🤗 Happy Tuesday and hope you are doing great!

When you said the prize in Farm Pass - did you mean the last one with "Treasure Chest"? If so, can you show me a screenshot of your Farm Pass with the Treasure Chest, please?

Talk to you soon🌻

PummyRaj

Hello Mel @mel21🤗 Happy Tuesday and hope you are doing great!

When you said the prize in Farm Pass - did you mean the last one with "Treasure Chest"? If so, can you show me a screenshot of your Farm Pass with the Treasure Chest, please?

Talk to you soon🌻

mel21

It is the farm pass carnival season not the treasure chest. I cannot do screen shot. It is only minor prizes. When you collect prize button nothing happens. It does not respond

mel21

https://community.king.com/en/farm-heroes-saga/discussion/comment/2554207#Comment_2554207

Collect button still not responding. Help please

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2554757#Comment_2554757

Hi Mel 🤗 Good Morning🌻

This is what you are referring to, isn’t it?

Sorry! It was supposed to be “Endless Chest” 😅

Can you please tell me (1) which device you are using; (2) the version you have right now; and (3) your ID number please🐣

mel21

Yes that is what I was referring to. Thr collect button does not respond

Thanks

mel21

Playing on chromebook. Whatvversion I dont know. My ID no. I dont knoe Sorry

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2554933#Comment_2554933

No problem, Mel👍️

You will find your ID by following 👉️these steps

About looking for Version number - Do you have "Google Play Store" on your Chrome Book?

mel21

My user ID is 10502803092

Name. Mel Davies

I hope this helps Thanks

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2555046#Comment_2555046

Yes, Mel🤗

Do you have "Play Store" App in your Chrome Book?

mel21

Yes I do have play store app on chromebook.