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My beans have disappeared

kirkbari
kirkbari Posts: 2

Level 1

I had thousands of beans and they are gone

Answers

  • Shagunpro
    Shagunpro Posts: 681

    Hi @kirkbari , I am tagging the farm heroes moderators to help you in this situation.

    @PummyRaj @encantes @Lady_Choo

  • encantes
    encantes Posts: 6,380

    Hi @kirkbari and Welcome in this Community 🍏 🍓 🥕

    We are sorry if you have problem with your Beans. In order to help you did you uninstall recently the game app in your device, what about your boosters?

    Did you clear your app data?

    Could you please read this helpful article: Why can't I find my boosters?

    You can answer in the white comment box below 😊😊😊

  • Lady_Choo
    Lady_Choo Posts: 26,251

    Good morning @kirkbari also to add to what my friend has asked you, do you log in via the kingdom or Facebook? Is your progress still there? Could you check you are logged in still but if you are, log back out then in again and see if the figure shows correctly?

    Do you use companions as they take beans to activate.

  • kirkbari
    kirkbari Posts: 2

    Level 1

    I logged out then back in. Still ALL my beans are

    gone. I had thousands so even when I use them for completing levels I should have thousands remaining

  • Lady_Choo
    Lady_Choo Posts: 26,251

    @kirkbari Yes you should have. The best thing to do would be to contact player support from within the app. Choose lost items and they can look into your account and see whats happened.

    If you get an automated reply telling you to come here, reply back to it with the issue again and you should get a real person.

    There is a team for lost progress and items though so unless they are very busy, that shouldn't happen. It will if you don't choose the right option though.

Hey! Would you like to give us your opinion?