I have seemed to have lost the ability to support my team and share lives, any help would be great,

Zzard

Hello all, need help

i am on the Internet Wi-Fi etc, but I’m struggling to get onto my team to help with them and get lives, any help would be great

Lady_Choo

Hello @Zzard and a warm welcome to the farm area.

when you say you've lost the ability... are they just not showing or do you get an error message? Can they see your requests and are you getting any at all.

which device are you playing on and which method do you log in with?

Zzard

https://community.king.com/en/farm-heroes-saga/discussion/comment/2719063#Comment_2719063

Hi Lady Choo, thank you for the warm welcome, so I am using a an iPad to play, this is what I get please see below, I can play the normal game but anything else just doesn’t seem to work.

Lady_Choo

Ah we had someone else with the same issue recently!

If you hit request lives, does it allow you to ask your team mates? Are you logging in with the Kingdom?

Zzard

Hi Lady Choo

When I request lives from my team mates it’s blank, no team mates are on, it’s like I don’t have any friends 😂😂, and yes I am logging in or going through the app

Lady_Choo

No worries, I have sent a message to our community manager to see if she can find out anything 🤗

Lady_Choo

@Zzard I hope you are well.

I have heard back from our community manager. She asked the studio for you and they are not reporting any issues. So they have suggested this :

try disconnecting the game from FB and/or King account, close the game app and restart the device. During this process, players must make sure they are connected to a strong WiFi or mobile data connection.

Once done, connect the game app back, play a few rounds and then try to ask for lives. If they are still having issues, then they need to contact support so they can have a look at their device and game details and provide further troubleshooting steps.

I hope this helps 🙂