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@bearwithme If I remember correct you play on a ipad. If you do, do you have an android you can try play on. Or do you know someone that have an android that you can ask if it is possible for you to install the game and try on that.
For one thing that I have seen that is that they who plays on iphone/ipad sometimes seems to have/get things that android don´t have/get. And sometimes when it comes to problems/bugs that it is difference between iphone/ipad and android who have the problems.
On android (that I play) you can close the game, clear the cache, log out, play a couple of levels, then log in again and then the things (like event) that are missing turns up.
But on iphone/ipad you can´t do that. From what I understand just to clear the cache, on iphone/ipad you must uninstall the game and then install that again.
So do you (and ohters on iphone/ipad) have the possibilitet to try on android.