Accidental Facebook logon

MissM2020 · November 2020

I accidentally connected my game to Facebook and when I try to get out I lose my progress. I am on level 1324 and have been reset to 1. I have now set up a King Community account. Can my progress be reset please?

QueenB · November 2020

Hi @MissM2020!

Before the game got connected to Facebook, did you use a King account to backup your game? If yes, have you tried connecting the game to your King account instead?

MissM2020 · November 2020

Hi there, no I didn’t sign up to a king account before I logged onto Facebook.

Regards, Lisa

Freddy_ · November 2020

@MissM2020 Hi and welcome, A king community account and a king game account are two seperate accounts, you cannot use a community account for the game. you would need to set up a king game account and then see post below on how to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

QueenB · November 2020

@MissM2020 did you manage to get your progress back with the help from @Freddy_Falkner ?

Accidental Facebook logon

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