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Paid 2 x 2.99 and did not receive any gold bars
Answers
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Hello @Lawmarblue 🤗 A Warm Welcome to our Wonderful King Community!
I am sorry to hear that there was an issue in your game!
If you don't mind, can you please answer few questions please...
1) Once you delete and reinstalled the App, did you receive your Gold Bars into the game - did the Apple Support able to help you with that?
2) Did you save the game before, either through Facebook account OR Kingdom account?
3) I understood that you are playing on a mobile device. By any chance, did you back up the game to the iCloud?
Please post back your reply by typing in the blank box given below to my comment.
Talk to you soon. Have a Farmtastic Day 🍓 🍐 🍓
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Hi and sorry to hear your game progress has been lost 😕
Do you remember which level you are supposed to be on? You mentioned 2000 but do you remember the exact level?
This way I can ask if Player Support can help manually restore your level like @Freddy_Falkner mentioned 😉
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Good news, your game has been backed up, you're on level 2930... well done on getting this far in the game by the way 👏💪
We see that you are playing on an Apple device so there might be some old data that needs to be deleted... Do you mind trying the following please:
- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device, install the game app back again and try connecting the game back to your Facebook/King account so your progress can sync.
Hope this does the trick 😉
