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Connection Lost Bug (under investigation)

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Answers

  • nancyb099
    nancyb099 Posts: 98 Level 3

    I keep getting the "connection lost" message after watching first ad to obtain extra moves on Android. Wifi working fine. Have cleared cache, restarted, etc. All other apps are fine including other King game apps. This appears to be a bug in your game as it started immediately after you updated the menu bar. Please fix app or post instructions for users.

    Flag · 3Helpful 2Sweet Love Haha
  • Lady_Choo
    Lady_Choo Posts: 25,793 Pet Rescue Moderator

    Good evening all.

    We are going to pass this over to the team, but its the weekend and so it will be early next week.

    One thing that is a possibility is that you were all in the testing group and it has since moved around in order to try other players. But following the update, its ended...but they haven't taken away the videos. That could cause the no connection issue from past experience.

    Please be patient, I know its annoying but it is a test feature so we need to wait to see what the studio says 🙂

    Flag · Helpful 3Sweet Love Haha
  • cinacio
    cinacio Posts: 10 Level 2

    @Lady_Choo thanks.

    Flag · Helpful 1Sweet Love Haha
  • Sarand4
    Sarand4 Posts: 1 Newbie

    Hi, yes I too are getting the 'connection lost' issue when attempting to watch the second of the free moves ads.

    I see that you are now aware from other players. I had sent a message to support but I didn't get a useful response.

    I hope it's fixed soon. I'm stuck on a level. Lol

    Have a good weekend.

    Flag · 2Helpful Sweet Love Haha
  • TexGirl2021
    TexGirl2021 Posts: 1 Newbie
    Screenshot_20210508-181635.png

    I'm having the same issue on Android, restarted phone. Still happening. All updates have been loaded!

    Flag · 1Helpful Sweet Love Haha
  • joanlong
    joanlong Posts: 2 Newbie

    I am having the same problem as others who have reported this. When going for extra moves, I get a "lost connection" message after I've watched the first ad. I tried one of the suggestions (turn off wifi/mobile data) but that didn't solve the problem. Definitely a bug! Is there any solution?

    Flag · Helpful 1Sweet Love Haha
  • barbbanman
    barbbanman Posts: 1 Newbie

    I am also having this same problem. i even uninstalled and reinstalled the game hoping to solve the problem but it didn't work. I was able to restore my account to to current level but now I have lost all my boosters...very disappointing 😞

    Flag · 5Helpful 1Sweet Love Haha
  • dibrace
    dibrace Posts: 2 Newbie
    edited May 2021

    Hi, I'm having the same problem.

    I've re installed the game ( lost my boosters😒) but it hasn't helped. I'm on level 3420 if that makes any difference?

    Thanks

    I am playing on a Galaxy A40

    Game version is 5.58.5

    Flag · 1Helpful 1Sweet Love Haha
  • vic2503
    vic2503 Posts: 1 Newbie

    Hi, I'm also having the same problem. Any idea how or when this will be fixed? Thank you!

    Flag · Helpful 1Sweet Love Haha
  • Plumedargent
    Plumedargent Posts: 21 Level 2

    Hi, im having the same problem

    I keep getting the "Connection Lost" message when watching ads to get additional moves.

    I can watch the first add, but that's it. After that connection is lost...

    - This started with the last update.

    - I've trued WI-FI and data, problem remains.

    i have still some pictures of the last "Plantamiz" events on my screen

    i play with Android

    Flag · 2Helpful Sweet Love Haha

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