Super fruit tutorial stuck on PC

kkw1946 · October 2021

Microsoft edge, AdBlock plus but it is turned off for this game

kkw1946 · October 2021

I just tried Firefox and Chrome.....same freeze happened

....

PummyRaj · October 2021

Thank you very much for all your answers and for your patience 🙏

I will give a heads-up to our Farm In-charge and ask them if there is anything they can do from their side 👍️

Can you please find your game ID number and post it here? Since you are on Facebook, you can try this link --> Find my game ID

OR you can scroll down to the bottom of the screen and you will see "Find my ID", FAQ, Privacy Policy and other tabs right next to it. You click on that "Find my ID" (in Orange letters) and your ID will be displayed. Simply, copy & paste it here.

Once again, Thank you for your patience. Have a Farmtastic week ahead 🐥 🐥

QueenB · October 2021

Hi there @kkw1946, I'm the Community Manager for Farm and I'm sorry to hear you're still having this issue 😕

I've reported this to Player Support who will investigate further however, we could use a screenshot of the entire page when the game freezes showing the tutorial so we can have a closer look. Could you help us with that, please?

Oh, and we will also need your Game ID as our lovely @PummyRaj has suggested, with the ID, we will be able to help you 😉

Thanks and hope to hear from you soon ☺️

kkw1946 · October 2021

how do I find my ID?

PummyRaj · October 2021

Hello dear @kkw1946

You will have to scroll down a little bit more....

I have taken a screenshot from my game on Facebook and marked the place where you will see your game ID number... please check this 👇️

** You double click on those Orange letters and you will find your game ID number 👍️

QueenB · October 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1855455#Comment_1855455

Thank you so much for sharing this 😀

Support wanted to know if you have by any chance tried clearing the cache of the browser? We believe clearing the cache should work so wanted to confirm if this has been attempted already.

kkw1946 · October 2021

i have cleared cache previously...my ID is 1345164981

QueenB · October 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1857046#Comment_1857046

Thanks a million!

Player Support noticed that your game is currently on level 4294 and when the issue started that was on level 4291. Have you had this tutorial getting stuck on all the past levels while you made progress in the game?

kkw1946 · October 2021

yes...game works to pass level...then soon freezes again

Super fruit tutorial stuck on PC

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