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Rewards do not appear, boosters go missing
Whenever I get a new booster, either from challenges or events, the boosters never appear. And it's the same with the stars competition. Every time I open the app, it disappears or resets, so I can never win anything. It's frustrating. I've sent tickets to King Care but all of them went unanswered, just an email telling me to join this forum. Has anyone had this problem? How did you solve it? I deleted and reinstalled the app, but it persists. Thanks!
Answers
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Hi BellEs212, sorry you are having trouble gaining rewards.
I am going to give you a link for troubleshooting. I know you said you had already tried reinstall etc, but sometimes doing it in the order it gives can make a difference. Also, I see what device you are playing on, but in order for us to escalate it if the trouble shooting doesn't help, there are some information questions on the link that it would be helpful if you could let us know. That way we can pass it on to the studio and they can log it if others are having issues too
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I've already done all of that and it didn't work. This has been going on for close to 3 months now. Since King hasn't been willing/able to help, I'm just going to quit the game. It's annoying to play a game where every update messes something up, or there's a new issue every week.
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I've already done all of that and it didn't work. This has been going on for close to 3 months now. Since King hasn't been willing/able to help, I'm just going to quit the game. It's annoying to play a game where every update messes something up, or there's a new issue every week.Hi BellEs212, sorry you are having trouble gaining rewards.
I am going to give you a link for troubleshooting. I know you said you had already tried reinstall etc, but sometimes doing it in the order it gives can make a difference. Also, I see what device you are playing on, but in order for us to escalate it if the trouble shooting doesn't help, there are some information questions on the link that it would be helpful if you could let us know. That way we can pass it on to the studio and they can log it if others are having issues too
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Hi everyone,
I would like to help you but I have the same issue for 2 weeks now. Whenever I win rewards the gift icon appear and it shows me what I won but when I click to continue my rewards disappear. They do not add up with others. Also same with the booster.
If someone can help us
Thanks!
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Exactly that! and I don't know if this is also happening to you, but whenever I play the stars challenge (Idk the name, the one where you have to complete levels and it gives you stars based on your points, and you compete with a friend to see who gets the most), the challenge resets itself every time I open the app. So I am stuck with no rewards, and just one lone booster.
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