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Rewards do not appear, boosters go missing

2

Answers

  • Bahar_Kahya
    Bahar_Kahya Posts: 8

    Level 1

    Oh dear BellEs212,

    I see and no it didn’t happen to me yet but I hope we’ll find a solution for these issues.

  • Bahar_Kahya
    Bahar_Kahya Posts: 8

    Level 1

    Dear Chicken Slayer,

    Thanks for your help. I’ve already tried all of this and unfortunately nothing has changed.

    Device: Samsung Galaxy J7

    App version: 4.5.7

    Level: 665

  • BellEs212
    BellEs212 Posts: 9

    Level 1

    Chicken Slayer, already tried all of that and it didn't work. I hardly ever use a wifi connection, I use data. I really like the game but it's so annoying and frustrating to play like this.

    Device: Motorola X-Play (Android version 6.0.1)

    App version: 4.5.7

    Level: 1032

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi everyone thanks for sharing this! 

    @Bahar, BellEs212 I will send you both private messages now so that we can check your account :-) 

    Thanks! 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    I will pass it on to one of the moderators :(

    Thank you!
  • Bahar_Kahya
    Bahar_Kahya Posts: 8

    Level 1
    edited February 2018

    Dear Cezdiamond,

    Thank you for your help! 

    Where can I see private messages, please?

    I would like to add that now my beans are disappearing. I had at least 7000 beans and they’re decreasing little by little without me using them. They went from 7000 to 30. Σ（・□・；）

    I’m looking forward your reply 

    Thanks

  • Lady_Choo
    Lady_Choo Posts: 26,311

    Hi Bahar, if you scroll back up to the top of the screen, in the top right corner next to your icon, there is a little message symbol (between log out and your icon) click there and it will open your inbox :)

  • Bahar_Kahya
    Bahar_Kahya Posts: 8

    Level 1

    Hi Chicken Slayer, 

    I do not have this message symbol between log out and my icon. There is nothing between, how is it possible? I thought that it was maybe only on my phone that the message symbol does not appear but it does not appear on my computer neither. (・o・)

  • BellEs212
    BellEs212 Posts: 9

    Level 1

    Hi everyone thanks for sharing this! 

    @Bahar, BellEs212 I will send you both private messages now so that we can check your account :-) 

    Thanks! 

    Hi Cezdiamond, I didn't receive your message, could you send it again? Thank you!
  • Lady_Choo
    Lady_Choo Posts: 26,311

    That is very odd! I will pass it on to the king team and see if they can work out what has happened :)

Hey! Would you like to give us your opinion?

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