No connection message for weeks

Bellamy32

I have been getting this message for weeks in all my king games. I cleared the cache, switched off my phone, turned it on again. I’m practically locked out of my games.

@QueenB @Lady_Choo @encantes

Lady_Choo

Hi @Bellamy32 are you logging in using Facebook? It might be that you need to reset all your permissions again.

Let me get you the link that explains it 🤗

Lady_Choo

Here it is. I had it bookmarked and it has escaped. Darn links lol.

https://community.king.com/en/blog/kb/articles/312-where-did-my-progress-and-friends-list-go

If you are not connecting through Facebook, can you let me know which device you are using please.

Bellamy32

https://community.king.com/en/farm-heroes-saga/discussion/comment/2603535#Comment_2603535

@Lady_Choo Hey, I’m not logged into Facebook. I only using my king account when playing the games.

I am using an iPhone SE latest version.

Lady_Choo

Argh I was hoping we could blame them and it would be an easy fix 😥

Which ios version are you using? I am assuming it will be the latest one but I could be wrong.

Have you checked for apple updates? And then game updates? Have you tried logging out and then back in again?

Have you got a game without any boosters in? Have you tried reinstalling?

https://community.king.com/en/blog/kb/articles/2332-why-is-my-game-crashing-freezing-apple

DieOmimi

@Bellamy32 how much free memory do you have left on your device? You need at least 2 GB of free space. Please also make sure you have a strong and stable internet connection. Sometimes switching the Internet connection between Wi-Fi and mobile data also helps.

@Lady_Choo I'm answering here because Bellamy32 drew attention to this problem in a closed contest and I didn't want to start off topics in this contest. 

Bellamy32

https://community.king.com/en/farm-heroes-saga/discussion/comment/2604738#Comment_2604738

I clicked on the link and already tried all the options to fix the problem yet the problem still remains 🙁

@DieOmimi I have enough storage left and tried nearly all the recommended tips. Still no solution

UPDATE - I just fiddled around with the WiFi and mobile data and managed to get back into my king games 😭😄👏🏼 finally I can get back to playing again. Thank you for the consideration 💖

Lady_Choo

@DieOmimi that's why I gave the help link as it mentioned it on there but thanks for trying to help 😉

@Bellamy32 sometimes if the wifi/data has been glitchy and it hasn't been reset, it remembers the faulty version even when fixed. A bit like not cleaning cookies and cache. But I am so glad it worked for you finally 😁