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Missing Events

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Just_Me-2
Just_Me-2 Posts: 274 Level 3
in Support

Hello,

I am not sure why 1-2-3 Grow, Farm Pass and Sky Sparkles (?) disappeared completely. I lost all my rewards on the Farm Pass because I never got to claim them and have no idea what tier I was on. It is really disappointing. I have checked for update and performed the update, cleared cache but they never showed back up. Please advise and help. My I.D. 6630961816. Thank you!

p.s. I have no screenshots because I did not expect the events to vanish

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Answers

  • encantes
    encantes Posts: 5,814 Farm Moderator
    edited August 2023
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    Hello @Just_Me-2 and again Welcome in the Farm Community 🍏 🍓 🥕

    Sorry about your events, you have lost all of them? 😔 In order to help you could you please specify your type of device and your operative system? Did you uninstall the game app?

    Did you save your progress through a King account?

    Many thanks 😊

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  • Just_Me-2
    Just_Me-2 Posts: 274 Level 3
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    My game is automatically saved. It is an Android phone. I did not uninstall the app. I hope these answers help. Please let me know if you need more information. Thank you

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  • encantes
    encantes Posts: 5,814 Farm Moderator
    edited August 2023
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    Hello again @Just_Me-2 😊😊

    I live in Europe and all this events ended today around 11.00am. Depends on your time zone but could be vanished for this.

    What can I suggest in this case is to contact the King's Player Support, if you click on the green link:  HERE you will find all the steps. In this case to topic is Event and Challenges. In a few days you will receive a response from the King's Support Team.

    Please let us if the events are back in your game.

    I wish you a super day 🌞🌻

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  • encantes
    encantes Posts: 5,814 Farm Moderator
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    Hello @Just_Me-2 🌞 🌞

    Do you have the new events in your game?

    Farm pass the School Season

    Where is your time zone?

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  • Just_Me-2
    Just_Me-2 Posts: 274 Level 3
    edited August 2023
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    Encantes,

    I am in Mountain time zone. I opened up the game and there are 3 events showing:

    Farm Pass just started (34 days)

    Farmer's Market just started (6 days)

    Starry Night just started (6 days)

    It is such a bummer that I never got to redeem the rewards from the Farm Pass and there was no notification about unclaimed rewards being given.

    I have no clue why this issue happened but I appreciate your help.

    Flag · Helpful 1Sweet Love Haha

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