Help has not helped what next

Laura_Jackman · March 2017

I have not installed candy crush on a phone or iPad so the possible fixes for the game were not sorted. Problem being the refusal to load and constant crashing on the home page. I have downloaded the game on my bush 7.0 my tablet and the android version is 4.4.2 so any help as to why candy crush and also farm heroes saga will not work. Frustrated beyond belief !

Cezdiamond · March 2017

Hi Laura- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

I understand that you are also experiencing a problem on your Android device, please see our troubleshooting steps here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet week!

CSunshineSue · January 3

*Edited by CM: Hold on a bit! Please remember to be sweet and kind - Our House Rules

Lady_Choo · January 3

@CSunshineSue hey! I can see your account recently joined us and you are perhaps finding your way around. We have house rules here to keep it nice and friendly. That would cover the several negative comments I have seen so far. You can of course look around the internet, but if you don't find the answer to your questions here, you can ask rather than bringing up old posts 🤗

Help has not helped what next

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