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Why I can not open my game on my phone since over 2 month after update??
Mareike_Balthes
Posts: 3
Level 1
in Support
I update the game over 2 month ago on my phone and since then I can't open it anymore
0
Best Answer
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Hi Mareike!
Which iOS phone model do you have?
I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
In most cases a reboot of the device can solve many issues.
Please also make sure you have the latest version of the game installed.
You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.
Cheers :-)
0
Answers
-
Hi Mareike!
Which iOS phone model do you have?
I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
In most cases a reboot of the device can solve many issues.
Please also make sure you have the latest version of the game installed.
You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.
Cheers :-)
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Will not open the game a month
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Will not open the game a month
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Welcome to the community @oktay1977 could you tell me which device, OS and version you are using please and which update of the game. Have you checked the store manually for updates?0
