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Can’t make an in app purchase

Brandy
Brandy Posts: 1

Level 1
in Support

every time I try to make an in app purchase, it just scrolls and gets stuck scrolling. Tried everything including on the phone with apple support and iTunes support for 2 hours. Finally they said it’s a developer problem. Please help!

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Answers

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581

    Hi Brandy! You can go here Purchase Issues to get help with this. At the bottom of the page is a contact form. Just make sure you explain what had happened and they will help you there. Thanks for writing!

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  • LDollar17
    LDollar17 Posts: 2

    Level 1
    I can’t make in app purchases and I don’t have Restrictions on and iTunes said it was a web developer issue
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  • Lady_Choo
    Lady_Choo Posts: 25,914
    Hi @LDollar17 I had this before and the team never could get to the bottom of it. I ended up restoring my device and back it came. 
    Have you tried uninstalling the game and reinstalling? Make sure you reboot between and that your progress was synced before you do it. 
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  • LDollar17
    LDollar17 Posts: 2

    Level 1
    Thank you Chicken Slayer!!  One more question....I can’t get my phone to sync with iTunes because it says there’s not enough space on my computer to back my phone up🤦‍♀️  Is that going to be an issue?
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  • Lady_Choo
    Lady_Choo Posts: 25,914
    Sorry @LDollar17 just saw this! You could back it up to the cloud, but are you logged into Facebook? If so, it would re_add your progress once you log in again but you would lose boosters as they are saved on your phone either way. 
    I'm wondering if perhaps something to do with that is more the cause of the problems. Have you uninstalled anything you don't use to clear up space? Both on your phone and laptop, on your laptop, make sure you clear caches etc you can get some good free programmes for that like ccleaner. 
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  • Juliansharpe
    Juliansharpe Posts: 1

    Level 1

    Are Android users allow to make purchases on Farm Saga. I'm unable to make a purchase and I'm an Android user.

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  • Lady_Choo
    Lady_Choo Posts: 25,914

    Good afternoon @Juliansharpe and welcome to our community!

    Can I ask if you are signed in via Facebook or the Kingdom? Are all your levels and gold correct?

    If so, could you try signing out and then back in again. Sometimes that helps clear the issue as you are signed in partly, but not. Especially if you keep the game signed in all the time and it has updated since 🙂

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