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[Being Investigated] I can't see the Cropsie Goals on top of the screen!
Comments
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@geneva_reign @Just_Me-2
Iโm really sorry for the trouble this has caused ๐. It looks like the issue is a bit more complicated than we thought. To help us with the investigation, could you share a few details?- What device are you playing on?
- Whatโs your OS version (e.g., Android 13 or iOS 16)?
- What version of Farm are you using?
The more info we can provide to the Studio, the faster we can get this sorted out! Thank you so much for your patience and for helping us out ๐
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Hello dear @Snow_Rider๐ค Thank you so much for looking into the issue๐๐ผ
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Hello @Snow_Rider,
Device: Samsung phone
OS Version: Android 13
Farm Version: 6.48.12
I hope to get good news that this can be fixed. Thank you.
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Thank you so much for providing your details! ๐ Theyโre incredibly helpful for the Studioโs investigation. Weโll keep you updated as soon as we have news from the team.
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@Just_Me-2 the last follow-up questions from our team:
- Does this issue happen in one level or other levels as well?
- Does it still appear if you completely close the app and remove it from the list of recently used apps and open it again?
1 - Does this issue happen in one level or other levels as well?
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Hi @Snow_Rider ๐โโ๏ธ
I know answer for your first question! She has been having this issue in all levels - old, new and side events ๐
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Hello @Snow_Rider,
I am not sure about your second question...removing the app from the list. Is this the same as uninstalling and reinstalling? I would prefer not to do the uninstalling/reinstalling steps because I am going to lose all the boosters that are saved in the device and not the game. I hope I am not misunderstanding the question. Thank you PummyRaj for your input to the first question.
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I plaรฟ on my android 13.it no longer shows a version of the game on the screen.i just uodated a few weeks ago.
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Hello dear @Just_Me-2๐ค Hope you had a great weekend!
So sorry for missing your comment till now!
When the CM asked about "Removing the App from "list of recently used Apps", they did not suggest the reinstallation.
Please check below
Once you open your phone and unlock it, you should see 3 tiny buttons at the bottom of the screen as shown in below image (courtesy - Yahoo search)!
In those 3 buttons, the middle one is always "Home" button! You can just press on it to come out of any of the screen you are on (even if you are in middle of playing);
The Left Arrow button โ> Is to go back. It varies on each device. On my phone, I have it to the far right.
The "Square" icon button (the far right button in above picture) โ> You might be seeing an icon with 3 tiny vertical lines (that's what I have on my Samsung phone)!
This the one you need to check what the CM asked you for! So, click on that โ if you do not have Apps listed there, you will see "No recently used Apps" on the screen โ If there are any apps, you will see a button (mostly) at the bottom of the screen, that says "Close All" โ Click on that button and close all Apps.Done!! Now, you have cleared all the "recently used Apps"๐
Please update this information and I will give a heads-up to the CM๐ฅ๐ฅ
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Hi @geneva_reign๐ค Good Morning!
Where were you looking for the App version? Did you not find it on the screen where "Accessibility", "Customer care", "Community", etc., buttons appear?
Can you check in your Google Play Store to see which version of the App you have right now?Also, can you check if you have cleared the "recently used Apps"?
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