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Purchases
GooseorSwan
Posts: 6
Level 2
in Support
I haven't been able to make any purchases for two days, and yes, I cleared my cache. Please advise.
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Answers
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Hello @GooseorSwan Welcome to King Community. May i know which device you are using and if its upto date or not? It could be a temporary issues and will be resolved soon. So please try again after sometimes and see what happens. Thanks
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I've been having the same issue for four days now. I play on my laptop and have cleared my cache and restarted my laptop every day. I click on a purchase and get a message that says "There was a problem. Try again later."
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Hello @CicadaCat 🤗 A Warm Welcome back to the King Community!
Are you experiencing this issue while playing Farm Heroes Saga? If so, when did the issue start?
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Hello @GooseorSwan 🤗 Welcome back to the King Community!
In which game are you experiencing this issue? And, which device are you using to play the game?
Please reply by typing below 🥕🥕
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Yes, it's on Farm Heroes Saga. It started on Saturday, I think. At first I thought it was a problem with my wifi so I restarted my computer. It still didn't work. I gave up after numerous tries and then tried again the next day. I generally restart my computer every day but still can't make a purchase.
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Thank you for replying back @CicadaCat🤗
Same issue appeared in Candy Crush Saga also but, in a large scale! I haven't seen many complaints in Farm though!!
This issue seems to be from Facebook itself. But, let me report to our Community In-charge and find out if they have any information about this issue.
I need below details please⬇️- Are you playing the game on Facebook browser OR through App version (Windows 10/11)?
- If Windows 10 App, which version of the App you have right now?
- Your game ID number. Please check —> THIS Link👈️to find your ID number.
Talk to you soon🥕🥕
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I am playing on my laptop, Windows 11. I am unable to find my game ID number. Directions say to go to app and click on three lines. What three lines? The only thing I see is to expand/collapse. There is nothing that identifies which version of game. I don't have the app downloaded on my phone.
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Hi @CicadaCat 🤗
Sorry! Those steps are for App users!
Are you playing the game on Facebook browser (Google Chrome, Edge, etc.,) or the App version that is downloaded through Microsoft Store?
If you are playing the Browser version, it is very easy to find your ID and you do not have to go through any of those steps! Below is a screenshot from my game⬇️
Your Game ID is located at the bottom of the screen as I have marked in the box and pointed with that Red arrow. Click on that "Find ID" words and your ID number will be revealed.
You can simply copy & paste it here👍️
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Working again!
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