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Sincronizar progresso

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  • encantes
    encantes Posts: 6,452

    Hello again @Isa Monteiro 🤩

    If you have made everything correctly and you can't sync your account, could you please try to contact Player Support and explain what happened:

    Try to open the game app and tap on the 3 lines 👇

    Screenshot 2021-11-17 at 133202png


    And then player Support and choose a Topic "my game progress"and after "contact us" and explain your problem, click on the green link ⬇️

    If you want here you can find more details: How to contact Player Support 

    If you need more support don't hesitate to write we are all here to help you.

    I wish you a super day 🤩😊

  • Isa Monteiro
    Isa Monteiro Posts: 13

    Level 2

    Já o fiz. Numa vez foi-me dito que não era possível sincronizar o progresso entre contas, porque as contas eram individuais e nunca iam ter o mesmo progresso. Numa outra vez foi-me dito que podiam mover o progresso manualmente mas que o mesmo não ia ser sincronizado futuramente

  • encantes
    encantes Posts: 6,452
    https://community.king.com/en/farm-heroes-saga/discussion/comment/3282882#Comment_3282882

    Hello Isa 🌼

    It's possible to have your game ID?

    How to find my Game ID? Click HERE

    Thank you 😉

  • Isa Monteiro
    Isa Monteiro Posts: 13

    Level 2
    Screenshot_2025-03-09-12-25-24-38_36faf6a2e0bfffebabcb1479357edb02.jpg

    Aqui fica o meu ID

  • Isa Monteiro
    Isa Monteiro Posts: 13

    Level 2
    Screenshot_2025-03-09-12-25-24-38_36faf6a2e0bfffebabcb1479357edb02.jpg

    Aqui fica o meu ID

  • Isa Monteiro
    Isa Monteiro Posts: 13

    Level 2

    Olá, aqui está o meu ID

    IMG_20250309_123103.jpg
  • Alex_The_Witch
    Alex_The_Witch Posts: 990

    Game Expert
    https://community.king.com/en/farm-heroes-saga/discussion/comment/3283422#Comment_3283422

    Hey there! I'm sorry to hear you're having this issue. I have checked the ticket you currently have pending with our player support team (ticket 15239003), and can confirm you were offered a Manual Transfer of Progress. However, I can also see that you have several On-Hold tickets for requests of account deletions regarding other accounts of yours. One of these is ticket 15238750, which is related to a Facebook account with the same email address of your Kingdom account. This means that currently, you own only one account with your email address, which is the Kingdom account.

    I advise informing the agent that's handling your current pending ticket (15239003) of this, because the Manual Transfer of Progress offer would only make sense if you still had the Facebook account linked to the game, which you don't anymore, because it has been deleted. Please try to create it again by following the steps the agent sent you, and if that doesn't work, then please follow my advice and let the agent know of what's going on with your accounts.

    Thanks in advance and have a great day!

  • Isa Monteiro
    Isa Monteiro Posts: 13

    Level 2
    edited March 9

    Eu criei e exclui várias contas para ver se resolvia a situação da sincronização, mas não resolveu. De momento só tenho esta conta, e é esta que gostaria de sincronizar com o meu Facebook. Obrigada

  • Isa Monteiro
    Isa Monteiro Posts: 13

    Level 2

    Quando saio da conta King e entro com o Facebook é este ID que aparece, e o jogo volta ao nível 1

    IMG_20250309_143825.jpg
    Screenshot_2025-03-09-14-38-48-30_36faf6a2e0bfffebabcb1479357edb02.jpg
  • encantes
    encantes Posts: 6,452

    Hello @Alex_The_Witch 🌞 🌞

    The player didn't tag you 😉

Hey! Would you like to give us your opinion?

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