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No Reward after completing quest in farm heroes

helentuan
helentuan Posts: 12

Level 2
edited April 2019 in Support
My Mom completed the quest and the animation shows that she got the reward. However, when she moves to the next level, her reward was not shown and it's zero.
Does anyone has this issue before? 
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Comments

  • mysticalmysty
    mysticalmysty Posts: 30,443
    edited March 2019
    Hi @helentuan Welcome to the community. For any concern about Farm Heroes , just click on the home tab on the top left then click on Farm Heroes  icon and repost back. This section is exclusively for Candy Crush Friends only. Have a nice day :)
  • QueenMia
    QueenMia Posts: 12,978
    Hey guys, I'm moving this to the FHS Community ;) 
  • MaoMay
    MaoMay Posts: 2

    Level 1
    I have completed trickle flowers level 9 this morning but no rewards afterwards. How to claim it by return?
  • PummyRaj
    PummyRaj Posts: 44,438
    Hello MooMay! 

    Hearty Welcome to the Farm Heroes Section of our friendly King Community :)

    I am very sorry to hear that you have not received the end reward of current special event "Flower Tower"!! 

    Can you please provide the details of your Device you are playing the game and also your King game user ID for the King team to look into the matter?  Here is the link to tell you where it is --    https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

    Once you provide the information, I can inform the Community Manager about it.

    ** TO reply back, please tap on "Type your Comment" located below and tag me with @ and my name (no space in between), so that I can receive a notification about your reply =)

    Thank you & have a nice day!
  • MaoMay
    MaoMay Posts: 2

    Level 1
    @Pummy_Raj
    The device I’m playing Farm Hero Saga is iPhone 6, my user ID is 1384366028.
    Thanks & regards,
    MaoMay
  • Lady_Choo
    Lady_Choo Posts: 26,141
    Hi @helentuan do you know which reward it is your mum was meant to receive? 
  • helentuan
    helentuan Posts: 12

    Level 2

    My Mom is supposed to get coins, shovels, but when she wants to claim it....It says no connection to the Internet. It's really weird that my mom logged in Facebook and it actually has internet connection. Any idea?

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Do you know which event it was for?

  • swamprat2
    swamprat2 Posts: 0

    Newbie

    I have a Farm Heroes Saga account. I have been earning the Quest rewards but when I click to claim them, they disappear.

  • helentuan
    helentuan Posts: 12

    Level 2

    Yes, my farm heroes saga has the same problem as you. It's really unprofessional that the designer of farm heroes saga can't solve this issue. It's really time-consuming. What on earth are they doing?

Hey! Would you like to give us your opinion?

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