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Game won't let me past a level

Sandra1
Sandra1 Posts: 8 Level 2
Game won't allow me to move onto level 1345! Also all of my companions are missing! Anyone got a solution? 

Answers

  • QueenB
    QueenB Posts: 15,212 Community Manager
    Welcome to our Community @Sandra1😃

    Can you do me a favor and get back to me with a screenshot of the game map showing your profile picture so I can have a look please? For any guidance, please visit this useful website: www.take-a-screenshot.org

    I will also need your game ID which this link will help you find it. 

    Thanks :)
  • Sandra1
    Sandra1 Posts: 8 Level 2
    Hi there
    If my account is hooked up to my Facebook then my Facebook account has been deactivated for several months so it is no longer viable! Bearing this in mind, I can't seem to log out to log back in again! I have had this problem for nearly a year, no one seems to be bothered and after several messages, I get ignored! The point I am at now is, as well as all my companions I have accumulated over the years have disappeared bar 8, the game won't let me play any levels, when I click on any level they won't open at all whatsoever! It's as if the whole game has stalled! I have recently completed level 1344, I don't feel it fair that I have to start over from level one! Can't you find my account from my email address zammas@sky.com with the name Sandra. I have enclosed a screenshot of where I am in the game.
    Many thanks 
    Sandra
  • QueenB
    QueenB Posts: 15,212 Community Manager
    I was able to locate your game records and it hasn't been connected to Kingdom since 
    08/06/19, 19:38:49.

    You will have to reinstall the game app and once you install it again, connect it to Kingdom using the email address you have provided.

    Once that has been done, let me know so I can check the companions as your game needs to be connected for me to able to check this.

    Thanks :) 
  • ranee
    ranee Posts: 3 Newbie
    Sandra1 said:
    Game won't allow me to move onto level 1345! Also all of my companions are missing! Anyone got a solution? 

  • ranee
    ranee Posts: 3 Newbie
    Same here , won’t let me go to 1346 saying it is growing new levels!!

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