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Connection error try again later

Crazy Cat Lad
Crazy Cat Lad Posts: 14,121
edited June 2020 in Support

A connection issue seems to happen for some players at the moment. 

This message keeps coming up when connecting the game Facebook or your King account. 

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The issue is under investigation and hopefully the tech team will find a solution shortly. 

If you also are experiencing this, please post about it below and let us also know the Game ID in your game to help the tech team to find a solution.

How to find the Game ID number? Check here. 

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Comments

  • Dracola
    Dracola Posts: 6

    Level 1
    edited July 2019
    Hallo egal was ich versuche ich kann mich bei alpha Betty nicht registrieren es kommt immer die nachricht verbindungsfehler versuchen sie es später erneut. Ich kann auch nichts im Shop kaufen da kommt kauf war nicht möglich... Und von diesem forum aus bekomme ich auch keine Bestätigungsmail hab schon. Mehrmals auf neu senden geklickt... Ich hoffe mir kann hier jemand helfe  den der Support antwortet nicht mal

  • abe_coffee
    abe_coffee Posts: 1,976
    please use google translate and post in English ...
  • Dracola
    Dracola Posts: 6

    Level 1
    edited July 2019
    Hello no matter what I try I can not register with alpha Betty it always comes the message connection error try again later. I can not buy anything in the shop because buying was not possible ...
  • Dracola
    Dracola Posts: 6

    Level 1
    I hope you can help me so that I  can register and save the Game and so I cam bye in shpp and play with friends 
  • abe_coffee
    abe_coffee Posts: 1,976
    hi @Dracola
    @Crazy Cat Lad is very good with account problems
    he is usually not here on weekends
    please check back tomorrow
    good luck
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121
    Hi @Dracola and welcome to our Community! 

    Are you playing on an Android or iPhone/ iPad? 

    Let me also know your Game ID. Check here how to find the number. 
  • Dracola
    Dracola Posts: 6

    Level 1
    Hallo ich spiele auf einem android die Nummer 9676219652
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121
    I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. 
    Please use English here in Community.

    Have you tried reinstalling the app on your device? 
  • Dracola
    Dracola Posts: 6

    Level 1
    edited July 2019
    Hello
    My English is pretty bad I hope you still understand what I mean:
    I have not reinstalled the game because I have no backup and at level 1 I will not start again.
    I can not use the gold coins I have. I can not buy anything in the shop anymore.
  • Dracola
    Dracola Posts: 6

    Level 1
    edited July 2019
    Hello
    My English is pretty bad I hope you still understand what I mean:
    I have not reinstalled the game because I have no backup and at level 1 I will not start again.
    I can not use the gold coins I have. I can not buy anything in the shop anymore.

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