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My friends send me 100 beans, but when I click to accept it only is giving me 10.

LLAlla
LLAlla Posts: 3

Level 1
in Support
This has happened every time since the latest update.  I need beans!! 

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,329
    Hi @LLAlla and welcome to the community. 
    Could you let me know which device you are playing on please? I haven't noticed anything wrong in my game so it might be device specific or something that troubleshooting can help :) 
  • LLAlla
    LLAlla Posts: 3

    Level 1
    Hi Chicken Slayer.  I am playing on my standard pc. 
  • QueenB
    QueenB Posts: 15,666
    The next time you're about to accept Magic Beans @LLAlla, could you take a screenshot showing the amount of Magic Beans you're receiving as 10 and not 100?

    We should also get your User ID so we can get this to Player Support and double-check your game records so they can confirm this is an issue. 

    For any guidance, please visit this useful website: www.take-a-screenshot.org

    Thanks :) 
  • QueenB
    QueenB Posts: 15,666
    Oh my bad, you play on a PC so I will need your Facebook ID: https://www.facebook.com/help/1503421039731588
  • Lady_Choo
    Lady_Choo Posts: 26,329
    @QueenB I think there is a bigger issue with beans as some are getting a lot more than they should be. But as it has personal information on I will send it via pm. 
  • LLAlla
    LLAlla Posts: 3

    Level 1

    Oh my bad, you play on a PC so I will need your Facebook ID: https://www.facebook.com/help/1503421039731588
    Thanks for the help!  My ID is 1253155184
  • QueenB
    QueenB Posts: 15,666
    Thanks @LLAlla👍

    Looking at your game records, all looks good and 100 Magic Beans have been received lately. Did you also happen to have a screenshot so we can see that you're receiving 10 and not 100?

    I have a feeling this might just be a graphics issue since we see no issues from your records 🤔

Hey! Would you like to give us your opinion?

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