Scores not appearing on the score board

Hi @LeaC - welcome to our friendly community. I’ve not heard of this issue before. Can you please confirm what type of device you play the game from and what your user id is so I can have the CM review the info?

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it