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Marcella_UX · October 2019

@Crazy Cat Lad
Thank you so very, very much!!! I'm very appreciative and Yay on then gold bars!!! You're awesome!

Crazy Cat Lad · October 2019

@Marcella_UX No probs!

Don't forget to participate in the Weekly Word Challenge here in Community. A new challenge and new chance to win Gold Bars to your game every week.

You can find this week's competition here.

Sindiesel · January 2020

@Crazy Cat Lad

i found this thread and it sounds similar to what I am currently going through. I recently changed a compromised password and have been unable to log into my king acct in AlphaBetty ever since. Keep getting the connection error please try again. I can’t even make a new acct. if I pass along my gamer ID thing would you be able to fix it?

Crazy Cat Lad · January 2020

Hi @Sindiesel and welcome to our Community!

If you have the connection issue, please reinstall the app to get it fixed.

If you lose any played levels in the reinstall, then let me know the level you were on and your Game ID and I will manually restore the game for you from here.

Sindiesel · January 2020

Sadly the reinstall didn’t work. I even tried reinstalling on my phone and another iPad and it just returns the error. Any further steps I can try?

Galistu · January 2020

Ciao, ho lo stesso problema da settimane: "Errore di connessione" accedendo sia con Facebook che con l'account King.
@ "Crazy Cat Lad" puoi aiutarmi per favore?
Ho disinstallato e reinstallato l'app.
Ho proiettato la mappa dei livelli in cui sono arrivato.

Il mio ID utente è: 10894248789

Crazy Cat Lad · January 2020

@Sindiesel Could you try with logging in to your King account on King.com on a computer and verify your email or make sure it's verified.

To verify the email, open the game and then click on the disc/ save icon up to the left.

Image: https://us.v-cdn.net/6030983/uploads/editor/nr/33zwyr9t13eg.png

Then verify in the menu that appears on the left.

After this, log out and reset the password through the 'recover password' option in the login pop up. After resetting, log back in to make sure the password works.

Then finally try to connect to your account on mobile.

Crazy Cat Lad · January 2020

Hi @Galistu and welcome to our Community!

I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood.

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a great day!

Galistu · January 2020

Crazy Cat Lad said:

Hi @Galistu and welcome to our Community!

I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood.
Please feel free to re-post your question in English and one of our members will be happy to help you.
Thanks for your understanding and have a great day!

Ok, I'm sorry.

I said that I have been having the same problem for weeks: "Connection error" when logging in with both Facebook and the King account.

Can you help me please?

Yesterday I uninstalled and reinstalled the app.

I projected the map of the levels where I arrived (level 395, check the photo in the first comment).

My user ID is: 10894248789.

Thanks in advance and have a good day.

Crazy Cat Lad · January 2020

Thanks @Galistu!

I have restored your game back to level 395 now.

Did the reinstall help with the connection issue?

Connection error try again later

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