JillyJill

Pro Player

Oh that's great Ocèane! I am so happy you got your levels back! You're most welcome and I'm glad I could help you! Happy Crushing! Jilly 

No since it gave you the option to change your password for king.com then your level progress should be on king.com have you checked that yet?

No that message was supposed to be from a king moderator, hopefully to help you out. Do you still have your old phone available?

Hi geffiner3, Just to let you know I've answered your question, but that answer is in a Pre-moderation queue right now because I provided a link, hopefully soon it will be released so you can view it because if I answer it again and provide the helpful link, it will do the same and go into moderation. I thank you for your…

Hello geffiner3, Thank you for contacting King Care! Really sorry to hear you're having these issues trying to log on to Candy Crush. It seems like you've done a lot of the things I would have suggested in the first place but I'm going to provide a thread that may or may not help you I really hope it does.…

Hi 홍수진, Thank you for contacting King Care! On your new phone have you logged into the Facebook account in which you had all your levels? Because all your levels should be restored as long as you're using the email address and Facebook account that you had all of your progressed levels on. Because as I understand it you…

Hi Tink, Thank you for contacting King Care! Since there are no King moderators for me to contact at the moment, I would suggest go to the homepage of Candy Crush, click on the lower left corner where your settings are (cogwheel) once those options pop up, click on the other cogwheel, now scroll down until you see "Contact…

Hello Ifza, Thank you for contacting King Care! It might need an update for you to proceed. Have you tried updating the game yet? If not, go to your Google Play Store, click on my apps and games (left upper corner), find Candy Crush and see if it's updated. If it says UPDATE click on that and then you'll be good to go.…

Hi Evaw77, Thank you for contacting King Care! Have you played the through Facebook or king.com do you have an email address that you used to save your progress if so can you provide it for me so I can check on king.com? Thank you! Jilly 

Hi Brenda, Have you ever receive the daily booster at all? If not, you may not be one of the 'testers', as they call them, to receive the daily booster, some people do, some people don't. But I sure hope you do. I assume you've been checking it daily right? Also, I would check it throughout the day and night because…