QueenB

Community Manager

Comments

  • Hi there 👋 Thanks for reaching out. To make sure everyone here can understand and help, we usually ask that posts in this community are written in English. If you don’t mind, could you please repost your message in English? From what I understand so far, it looks like your game progress dropped from over level 12,000 to…
    in Perda de niveis Comment by QueenB 3:37PM
  • Hi there 👋 Sorry about that! Let’s see if we can narrow it down a bit. When you say the game wasn’t working, what was happening exactly? For example: Was the game not opening at all? Did it get stuck on a loading screen? Or did it crash or freeze while playing? It would also help to know what device you’re playing on…
    in The game was not working Comment by QueenB 3:33PM
  • Good question @christinewupp and thanks for sharing your thoughts in detail When the game says “the whole event”, it means the Winter Cup overall, not just one round. The Multiplier Tokens you get can be used across different stages, including later rounds, but it’s the same set of tokens for the full event. Once they’re…
    in ❄️🏆 Winter Cup 2025 is here 🥳 Comment by QueenB 10:03AM
  • Nice tracking @Alienscar 😄 It’s always interesting to see how different rewards show up over time, and it sounds like you’ve had a pretty decent run overall. Thanks for sharing the details!
    in Hitting The Wheel Jackpot Comment by QueenB December 22
  • Hey @EugeniaHonora that definitely sounds like a long anniversary 😅 If you’re up for it, feel free to share a screenshot of Level 18707. Some of our community members are pretty great at spotting patterns or suggesting different approaches once they can see the board, even on the tougher levels. No guarantees of miracles,…
    in Happy Anniversary! Comment by QueenB December 22
  • That’s exactly what I’m here for, so no worries at all 🙂 I get the frustration, and you’re always welcome to share it here.
    in ❄️🏆 Winter Cup 2025 is here 🥳 Comment by QueenB December 22
  • Hi @geet9, thanks for posting. To help us understand what’s happening, could you share a bit more detail? • What device are you playing on? • Does the game crash during a level or at another moment? • Does it seem to happen while using special candies or boosters, or just in general? • When did this start happening for…
    in Why my game is crashing all the time. It’s not a stress buster it’s a stress creator 😁 Comment by QueenB December 22
  • I know this is something you’ve raised before, and I haven’t forgotten about it. Right now there isn’t anything new I can share regarding event availability, but your feedback is noted and on our radar 🧐
    in ❄️🏆 Winter Cup 2025 is here 🥳 Comment by QueenB December 22
  • I love how much personality you’ve given her 😄 The details are chef’s kiss 😘 The Gummy Gala dress, the accessories, and that purse is such a fun touch. You can really tell how much thought you put into translating Denize into human form. Always a joy seeing your imagination at work @snakegore999 💛
    in 🐉👩🏻 Want to know what would Denize look like if she turned into a human? Comment by QueenB December 22
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3450925#Comment_3450925 https://community.king.com/en/candy-crush-saga/discussion/comment/3450916#Comment_3450916 Hi jennnilaw, Thanks for sharing these extra examples and I can see why this is frustrating, especially when it happens while using boosters or…
    in The game freezes when using special items/boosters while playing - Edited (Reported to the Studio)! Comment by QueenB December 22
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