QueenB

Community Manager

Comments

  • Wait, what? 👀🫣 @christinewupp Was today the first time you had this experience? We had an update yesterday 🤔
    in Weird glitch Comment by QueenB May 21
  • Hi @oo1414, sorry to hear this felt frustrating. Other players can sometimes move ahead quickly, especially if they pass several levels in a row or play at a different time. I know it can feel unfair when someone suddenly appears in first place, especially when you’ve been trying hard to keep your streak going. Please…
  • Hi @poohbearq I hear you, and I’m sorry this has been so frustrating. Let’s start from scratch so we can make this as clear as possible. Since you’re playing Candy Crush Saga on Facebook using your computer, you don’t need to look for a game app version or update the game in the same way mobile players do. That advice is…
    in WHY Comment by QueenB May 20
  • Thanks for sharing this @christinewupp I’ve passed it on internally so the team can take a closer look. I don’t have anything confirmed to share just yet, but I wanted to let you know it’s been raised and is being looked into. Really appreciate you reporting it 🙏
  • Hi @BarbaraJeanNC I’m sorry to hear you’re thinking of removing the game from your laptop. Just to clarify, if you’re playing Candy Crush Saga through Facebook on your laptop, there usually isn’t a game app installed on the laptop itself. You can simply stop playing through Facebook, or remove the game from your Facebook…
  • Thanks for sharing all of this @Carol-38 and for taking the time to add the screenshots too. That really does sound like a rough mix of bad luck and frustration: difficult levels, Deep Dive Dash, pop-ups, and then ads crashing the game on top of it. Not exactly the relaxing game moment anyone is hoping for 😫 I can’t…
  • Hello @BabycuteANNA992367 welcome 🤩
    in Cussion Comment by QueenB May 20
  • Also, coming back to the posting issue @Charleyfarley Thanks for checking Chrome too. Since it’s happening in both Safari and Chrome, I’m a bit out of quick fixes on my side now, but there are still 2 things I’d like to rule out first: could you try clearing the cache in Safari and then test again? if possible, could you…
  • Hey @Charleyfarley 😄 Haha, no worries and glad it kicked in in the end and you made it into the race! Sounds like it just needed a little minute to catch up.
  • Oh no @Moropanate I’m so sorry to hear the game froze like this 😞 Unfortunately, because of the glitch, the level win wasn’t recorded properly by the game, so you’ll most likely need to replay the level to move forward. May I ask: Were you able to replay and pass the level afterwards? Or are you still stuck on Level 11570?…
    in level 11570 Comment by QueenB May 20