If your lives are full, I think you will not get them because max.number of lives is 5.For example:If you have 4 lives, you ranked up, got "5 lives" but only 1 is added and the rest are gone.Maybe someone knows better than me.
I also had that issue.I had to exit the Candy Crush Saga and again enter.If a lot of people have that issue, it could be reported to someone in King Studio,or someone else.Maybe Elsa can report it.
On my PC which is Windows 7 or 8, there are only 3635 Levels.On phone, (both Android and iOS), You will not have new levels until next Wednesday.Didn't read Your question carefully.Hope this helps!
If you play on Facebook, your friends who play Candy Crush could send you lives if you request that to them a.k.a-Just go to Lives then Ask Friends and simply choose friends you want to help you to get more lives. If not, then follow this: (Mobile)Simply open a Kingdom account through the app itself. Open Candy Crush Saga,…