Screen goes black after first match in game.

I have an older Apple iPad and my king game will play the first move, then the screen goes black.   there are no updates at App Store to fix this bug. Has this happened to anyone else?  All updates of IOS software are current. 

Answers

  • CezdiamondCezdiamond Posts: 6,508 Community Manager

    Hi Cathy! 

    Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game. 

    With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Please could you check that you are playing on a compatible device? 

    - iPhone 4S, iPhone 5, iPhone 5s, iPhone 6 and later models

    - iPad 3 and later models

    Here are a few steps which fix the vast majority of issues:

    a. Force close all apps and restart your device: http://support.apple.com/en-us/HT201559

    b. Please check for any updates for your device and apps: 

    Let me know how you get on :-) Have a lovely week! 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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