Why can't I enter date of birth?

lynnes

I am on level 1000+ of Farm Heroes Super Saga (can't remember exactly), but now I get a message pop up before I click play, saying "enter date of birth. We ask for your birthday to ensure you get the best possible experience"

I can enter the year and the day, but the drop down for the month doesn't work! I can't skip past it or continue the game. I have checked on Google play and it appears to be updated, so now VERY frustrated.

I have tried to check my account on King, but had to create a new one as it cannot find my account, so if I now reinstall the game, I will lose all my progress!!!! HELP.

Freddy_

@lynnes Hi and welcome,

All i can suggest is try the standard troubleshooting tips,

Check your device and game are up to date , log out and clear the cache from your app store or browser. restart your device and log back in and see if resolves the issue. if not customer support may be you only alternative.

https://soporto.king.com/contact

Please remember if you do an uninstall you will LOSE any stored BOOSTERS and lives. Also if you do have issues with your account and end up back at level 1 you would then have to get your game levels manually restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Campoverde46

I'm having the exact same problem, very frustrating. I've contacted King twice and getting nowhere, poor customer service

Freddy_

@lynnes Hi and welcome,

All i can suggest is try the standard troubleshooting tips,

Check your device and game are up to date , log out and clear the cache from your app store or browser. restart your device and log back in and see if resolves the issue. if not customer support may be you only alternative.

https://soporto.king.com/contact

Please remember if you do an uninstall you will LOSE any stored BOOSTERS and lives. Also if you do have issues with your account and end up back at level 1 you would then have to get your game levels manually restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

lynnes

I will try all of your suggestions. Thank you for your advice. 😊

lynnes

Well Freddy,

You are a star, I cleared out my cache as you advised and hey presto, it worked.

Thank you so much.

Campoverde46

Clearing the cache worked for me too, thank you

sdmndfghkamcr

@lynnes & @Campoverde46 hi and welcome

This problem was reported to studio and they will remove this feature.Please keep an eye on your game.

Hope it is help.