Support to re-instore my last level

TreeskeSoentken

Re: [farmheroessupersaga-android] 13703210015 (FarmHeroesSuperSaga) (11867055)

I have problems playing Farm Heroes Super Saga. I have reached level 3996 already but all of a sudden I have to start at level 1. I do not understand. 
I have de-installed and re-installed Farm Heroes Super Saga again, but the problem is not solved.
Could you please solve this so I can play at the last level again?

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/462271/support-to-re-instore-my-last-level

Hello @TreeskeSoentken🤗 A Warm Welcome to the King Community!

I am very sorry to hear about the issue in your game! I am also sorry that you have reinstalled your game because of this glitch😕

Did you make sure that you are logged into the game with the account details you usually use? If so, did you try to play a level and win and see if the progress comes back?

Did you send a complaint to the King Player Support team? If so, did you receive this below number as a reference ticket for you complaint?

Re: [farmheroessupersaga-android] 13703210015 (FarmHeroesSuperSaga) (11867055)

Please reply by typing below🥕🥕

TreeskeSoentken

https://community.king.com/en/farm-heroes-super-saga/discussion/462271/support-to-re-instore-my-last-level

Dear friend, good evening and happy Saturday. Thanks a lot for getting back to me.

I really miss playing Farm Heroes Super Saga a lot. Could you provide me with the email address of King Player Support Team. I thought by de-installing and re-installing this problem would be solved, but I have tried it several times. I am not sure if I log in to play the game. I just play multiple times a day, so you can imagine how I miss playing this game. I got to a high level already. I hope it will be solved soon. Looking forward to get an email of King Player Support Team on *

Have a good weekend.

Kindest, Treeske

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/comment/3125906#Comment_3125906

Hi Treeske @TreeskeSoentken🤗 Thank you for replying back!

For the Player Support team to email us, we have to contact them first.

Please follow below steps to send your request to them from your Android device⬇️

• Open the game and click on the circled icon located in bottom left corner (it is "Yellowish" with 3 horizontal lines);
• You will open the "Settings" window. Click on "Help Center" in there;
• Go down to "My game progress" and click on it;
• Click on the 2nd option — "I can't find my progress in the game…..";
• Check if any of the steps & suggestions provided there help you. If not, scroll down all the way and click on "Contact Us";
• You should see a form. Fill it up and submit it.

If you have any other questions, please let me know🍅