Help

Dubravka18

If I put my nickname in nothing's happens. This has nevers happened before. This is the reason that I can’t get help from my friends

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/comment/3152891#Comment_3152891

I am very glad to know that, Hannie😍

Dubravka18

Suddely i can’t get help ore life’s from my friends. I get a notice that i put a nickname on the notice. But i al ready have. And if i write my nickname than nothing happens. And I don’t reserve any help any more. How can ik fix this.

Greetings Hannie

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/466450/help

Hello @Dubravka18🤗 A Warm Welcome to the King Community!

Which device are you using to play the game? And, which version do you have right now?

I have been playing Farm Heroes Super Saga from a while! But, I have not seen this feature yet in my game! Is it something you received lately?

Thank you for the screenshot! But, since it is not in English, I am not sure what it says😅

Let me ask our Community In-charge tomorrow, and see what they say.

In the meantime, if you have any questions or to reply back, please type below🥕🥕

PummyRaj

Edited (as the comment does not pertain anymore)

Dubravka18

Thank you. It say chooses a nickname and write it down and than confirm. I play it for years now and this is never happened. I am playing on a Apple IPad Air 2024.

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/comment/3147849#Comment_3147849

Hi Hannie🙋‍♀️

Thank you for replying back with device details and also translating the text in the image for me💜

I will ask our Community In-charge and get back to you with the information I receive.

CarbonelCalidor

Hi all, newbie here 😊

In the past week I am now being asked to enter a nickname when I'm requesting lives from my friends in-game.

I already have a nickname added to my King account, which I'm logged into. However, as you can see from the screenshot, it seems to indicate that I'm not logged in (even though I definitely am).

If I try to enter my nickname the keyboard doesn't minimise. I can just tap the top of the Confirm button but it doesn't accept the entry. The only way I can get rid of the keyboard is to tap the X.

It's getting very irritating now as I cannot request lives from any of my friends any longer.

If anyone knows the solution to this problem I will be eternally grateful 🥰

For info, I'm on a Galaxy S23 on Android v14, One UI v6.1

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/466672/issue-with-nickname-unable-to-enter

Hello @CarbonelCalidor🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Looks like this is a new feature in the game, that is causing a glitch!! We have another player that is experiencing the same glitch as you!

Thank you very much for posting your device details. Can you please let me know which version of the App do you have right now?

Please reply back by typing below🥕🥕

CarbonelCalidor

Hi @PummyRaj - it's definitely the same issue as Hannie has.

I've looked in my apps and below are the app version details:

Dubravka18

I am so glad that I am not the only one to have this problem.

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/comment/3152701#Comment_3152701

https://community.king.com/en/farm-heroes-super-saga/discussion/comment/3148847#Comment_3148847

Hello @CarbonelCalidor and @Dubravka18 🤗

If you are still experiencing this glitch, can you both please provide your game ID number?

If you do not know how to find it, please check this link —> How to find Player ID number

Thank you both 🙏🏼