Improve email tech support

nakibest · June 26

Please include case numbers in the auto-reply email, and/or subsequent emails from tech support to customers. Quite surprisingly, currently this is missing, and moderators will often ask for case numbers here in the forums - no way to know case numbers when they are not listed anywhere.

Virtually every company that provides email tech support has case numbers they send to customers, so that the case number(s) can be quoted if/when necessary.
Seems you also did that at some point, then it was removed for reasons unknown (??).

I tried to ask for my support case number via email, but got no real reply and only a boilerplate, automatically generated reply, which I got more than 7-8 times in recent emails with your tech support.
Looks like there is no human tech support person reading my emails to you - I do not know if you do that to all customers & cases, or only some?