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⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
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⛔ Issue Fixed - Game freezes when watching Ads for extra moves!
Answers
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Oh no, we're sorry to hear you both had the same issue 😮
We'll be happy to check this out with the studio if you could please provide your Game ID, please?
Open the game app, select Profile:
Double-tap on the King logo and voilà, the logo should disappear to reveal your User ID.
Thanks 🙂
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Hi there, @cjd123 and @grumpyfrog1 !
The Farm Heroes Super Saga team is investigating this- could you please tell us which app version you're using? 😊
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and ... those who are still having the game freeze ... here is one thing you might look for on the screen
there is a single open hand in the corner
the behavior is random
- nothing bad happens
- the image goes away after tapping several times ... the game resumes normally
- the image goes away after tapping several times ... game continues with only the board showing
- the worst case ... it freezes with an image that has a single hand
please report the product if possible ... the product may contain "unity" in the title
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It says “latest ios version”
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After watching the first two ads, the game froze again. Could not use the three moves I had already earned, nor could I earn the three extra moves by watching the last ad. I had to completely restart the game. This issue is getting old, please fix it. Thanks!
User ID: 7907165285
iOS version: 15.3.1
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Dear @casprrr , please let me know if it is still happening and if so, could you please send us a video so we can show the studio when the game freezes?
Thanks a lot!
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