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Extra moves

Posts: 11

Level 2

When I watch ads to get extra moves, the last one is always the problematic one. It shows +- instead of the usual 3 moves. I clicked play to see what would happen and after I've cleared my mission for the level, nothing happens. I still have to play the same level again.

I've screenshot the problem.


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Answers

  • Posts: 45,123

    Hi @ev_2305 🤗 Welcome back and Happy Sunday 🌻

    I am so sorry to hear about the issue with extra moves 😯

    There was a glitch (a bit different) but, related to the extra moves!!

    Please wait till Monday to hear from me. All the King team are home due to the weekend. Hence, I can ask our Community In-charge only on Monday!

    Thank you so much for your patience and understanding 🙏🏼

  • Posts: 45,123

    Couple of questions for my clarification @ev_2305 😊

    ** I don’t see an option to see any Ads in your screenshots!! Did you collect those moves “AFTER” watching an Ad OR when you could not finish the level, those moves just showed up and you had to pick one of those OR just hit on “Play” button?

    ** With your second screenshot, I understood that after the extra moves were added, and you accomplished all the needed goals, the level still showed as “unfinished”? Didn’t you see the stars on this level pin?

    ** Which level is it?

    ** Did you click on “Skip” OR waited till all the moves were calculated?

    That’s all for now 😁😁

  • Posts: 11

    Level 2

    1. It was after I finished watching all the ads to get the free moves

    2. Yes, the level is still shown as unfinished. I clicked skip and it didn't give me any stars. I then clicked next and it brought me back to the same level to play.

    3. I'm currently in level 4153 but it has happened in previous levels too. I think I experienced this problem about a week or so ago.

    4. I clicked skip (refer to #2). If I didn't, nothing happens. I can keep making moves even though I'd accomplished the mission.

    Hope this helps.

  • Posts: 45,123

    Hi @ev_2305 🤗 Good Morning / Good Afternoon!

    Can you please check which version of the App you have?

    I just updated mine! So, it should be 1.80 and up 🍅

  • Posts: 11

    Level 2

    edited September 2022

    Mine is 1.80

  • Posts: 45,123

    Good Morning 🌻 and Thank you EV 🤗

    Our Super Farm in-charge has reported this issue to the studio and they are currently investigating it 👍

    If I have any updates OR need any other details. I will get back to you!

    Have a lovely rest of the day 🍐🍐

  • Posts: 11

    Level 2

    What's going on with the game lately?? Now the surplus Tuesday has gone crazy too! All these bugs/glitches is making it very frustrating to play the game!

    And the extra moves still doesn't work (I've updated the game to 1.80.1)


  • Posts: 45,123

    Hi EV 🤗 Good Morning / Good Afternoon 🌻

    The Super Farm studio has found the glitch what was causing the issue with extra moves. Tye fix will be in soon. Will come back and update you once the fix is in 👍


    And, Oh, boy!!

    I did not open my game today yet! Let me check my game also and see if I too have this glitch 😳

    But, I will report it right away!

  • Posts: 45,123

    Hi EV 🤗 Good Morning / Good Afternoon 🌻

    The fix is in for the extra moves glitch. Please update the App to 1.80.2 and you should be able to play without interruptions 🤩


    Our Super Farm In-charge has r exported about the glitch you had with “Surplus Tuesday”, and the Studio is looking into it. If I have any updates, I will get back to you 🦋

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