Not receiving the 20 minutes of free play!

Phyllis_Volkmar · August 2017

After using the 5 lives, four times now I have clicked the balloon for 20 minutes of free play. The present box opens and indicates the 20 minutes but not once have I actually received it. Is there an issue?

Debbie_Smith-4 · August 2017

Eight times so far i have received the hot air balloon and did not receive the offer.

sahm22girls · August 2017

I, too never receive the 20 minutes. I did notice that my silver and gold both reset to 0 instead of getting the award, but next time I log in, they have returned. Obviously a glitch that they don't care to fix.

Not receiving the 20 minutes of free play!

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