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trying to play level 446 cannot see the level to play it. it is hidden by symbols.Can someone help please
👏🏻👏🏻👏🏻👏🏻 🤗🤗🤗
Thanks for your message.Yes yesterday it let me play without interuptions. They had moved the symbols away from the selected levels. Many thanks Mel
Woohoo!! That is awesome, Mel😍😍
Now, you can play the game without any interruptions👏👏👏👏👏👏
I will inform Snow_Rider about it. She will be very happy to hear about it🤩
Hiya Just for your infomation as far as I csn see at the moment they have finally resolved the issue I had on level 461.They have moved the symbol away from the levels. Many thanks Mel
Thanks fot your mssg. The last fix they did on level 446 thy only moved the suymbol about 5 mm I could only just see the level to play it then. Thinking. back I dont think they fixed it then it was more luck thsn judgement. Yes they need a permanrnt fix. As I said in last mssg why dont they move the offending symbols to the left of the screen as most of the levels are on the right of the screen everytime. Many thanks Mel
Sure dear 🤗
And, yes! When I have reported that the issue has reappeared, Snow_Rider was surprised and she immediately reported to the Studio. Let’s hope they will fix it soon, this time🤞
And, I completely agree!! They should bring in a permanent solution!!
Thanks for the message. Can you pass my apologies to Snow Rider. It seems to me that the studio cannot solve any problems. It took them 7 weeks to sort the last problem out and that was only to push the problem forwsrd 15vleves. Why cant they move the symbols over to the left side of the screen out of the way of the playing levels. As you know I have had many a poblrm with fidget and this now again. Many thanks Mel
Aww, No! Not at all, Mel 🤗
The Community Managers are very busy and they have to take care of more than one game. Snow_Rider takes care of 8 other games - 4 big games and 4 small games. She will have to attend meetings with the game teams, and take care of the issues and talk to the Studios about the glitches we are experiencing!! That is the reason, they cannot always be here!!
When I asked her that you would need some assurance about the game, she immediately jumped in that day to send you message. They trust us (the Moderators) and feel that we are helping the players as much as we can. But, when in need, they will jump in and talk to the players💜
But, please never feel that the Managers ignore the players and/or cannot be bothered! They do join the conversations when and as needed 🙏🏼
Thanks for yiur message. I first had a mssg off the Community Manager on the 6th of June to say that the studio was looking at the problem. I replied to thst mssg as to me it is only courteous to reply to mssgs. In total since then I think I have messaged her 3 or 4 times and she cant be bothered to reply at all. Thanks Mel
I completely understand how frustrating it must be for you, Mel😕
Let's hope that they won't take too long to fix it this time!! And I agree... they should fix this once and for all!!
You must have messaged the Community Manager on the Friday, right? Last Friday, they were out of the office. And, they don't work on weekends! Probably, that might be the reason they didn't get a chance to write back to you?
But, usually, if players are having glitches, they prefer to write here in the Community, as other players might be benefitted by your question.
Anyway, I have reported about the glitch with new episode. Hopefully, you will get an answer, soon🤞
Thanks for your message. I will be grateful if you will. But most probably I will have to wait another 7 wks for it to be rectified sane as level 446. Can this problem be sorted out once and for all please as I dont want the same problem in the future. I did have a mssg off Snow Rider your Commmunity Manager a whike back I did mssg heR but she cannot be botheresd to reply to my mssgs. Thanks again Mel
Hello dear Mel 🤗
I am very glad to know that you were able to play level # 446! But, so sorry to know that the next episode has started with the same glitch 😢😢
I will report it right away😶
Hiya Pummy Raj Can you help me out again please this time on level 461. They sorted the problem I had on levrl 446 but only pushed it on to level 461. Can this problem be solved once and for all please. I have sent a few comments to Snow Rider but it seems she cannot reply to her messages. Please find enclosed camera shot. Many thanks Mel Davies
Help know required on level 461 I cannot access the level as per screenshot enclosed. Can thus problem be solved once and for all please. Can you reply please Thanks Mel Davies
Just for your infomation I have now been able to access level 446 and I would like to say thanks to whoever it may be. Although it took them about 7 weeks. Thanks again Mel
Just for your infomation I have just updated the latest version on the game and the problem is still the same. Thanks
Many thanks for your reply. This problem has been going on now for about 6 weeks. I fiirst reported the problem on the 28th April and it is now the 7th June. I read from your messsge that the game studio is working hard to solve the problem. It does not seem like it to me. The last mssg received off Pummy Raj said it should clesr with last game update but that nevet solved it. I have nothing against you ot Pummy Raj. I know I cannot select level 446 if they pushed me on 1 level to level 447 and then looking on the next levels I can see it clear to level 460 at least then. At least then I can carry on playing the game. The problem needs solving as this is not the first time I have had problems with the 3.symbols.Pummy Raj helped to solve it last few times. Hope to hear from you soon. Many thanks Mel
Hello @mel21 ! I'm so sorry for the inconvenience caused and for making you wait. I understand how much it might be disappointing not to fully enjoy the game, and I greatly appreciate your patience and you being such a loyal player. Although the problem isn't solved yet, I want to let you know that the Studio is aware of this problem and your experience. Right now they are working hard on the fix. We expect the map to get back to normal in the upcoming game release. I know that it has been taking so long. But I would ask you to embrace yourself with patience and keep the game updated.
Ok Thanks for your reply. Let me know whats happening when you talk to them.Thanks
Good Morning, Mel 🤗
I am so sorry to hear that the level has still not opened up! Let me find out and get back to you as soon as I can 👍
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Ok thanks
Very disappointed that you did not contact me as you said you would on tuesday. I am still waiting for your
reply. I first reported this problem to you last friday morning when I sent you a screenshot and I am still waiting for the problem to be sorted. This tells me a lot about Kings customer support. Hope to hear from you soon. Thanks
still waiting for this to be resolved. First reported last friday morning 28/04
Hi Mel🤗
I am sorry I couldn't reply till now. I wasn't in the Community yesterday, as we went to my daughter's graduation🎓️
I have escalated the issue to our Super Farm game In-charge on Tuesday after they came back from their long weekend! The game Studio did not get back to her yet!! Because of that, I do not have any answer yet.
Please bear with me till we hear back from the Studio. Because, like I said before, this issue can only be resolved by the game team, and not any players (because, it is not possible to tilt the game on Chrome Book, but on mobile devices, we can).
Thank you for understanding🙏 Have a Super Farmtastic rest of the day🌻🌻
Hi Mel @mel21🤗
I am closing this thread now. Let's continue discussing HERE please
Ok thanks for letting me know. Contact me when you know more. Thanks
Sure👍️
Hi Mel 🤗 Happy Monday🌞
The game team is still looking and trying to fix the issue. I will come back and let you know as soon as I have any news💜
Please bear with me🙏🏼
Ok thanks for letting me know.
Hiya Just wondering are they going to fix the issue I have on level 446. Can you let me know please as this issue have taken them over a fortnight already and still nothing resolved, Thanks Hope to hear from you soon
Hi Mel 🤗 A Marvelous Monday to you🌞
Yes! Just received an update from our Super Farm In-charge👍 You will see the fix in next update, that will appear either this week or next week🌟
Please make sure to check the Google Store and install the new version as soon as it is available, so that you can play again🤗
If I have any confirmed news, I will come back and let you know 💜
Talk to you soon! Have a lovely rest of the day🌻🌻
Hello dear Mel @mel21 🤗 A Terrific Thursday to you🌞
Did you update the App to the new version yet? Did level 446 appear in your game now?
Please let me know 🌻
The update has not come through to me yet. I am still waiting. I will let you know when it comes through and when I have updated it. Many thanks
Hiya Just to let you know I have just updated the latest version but the problem I had on level 446 is still the same. I still cannot access the level. Can you let them know please. This has gone out of hand now as it is not far off a month since I first reported the problem and still I cannot access the level. Hope to hear from you soon
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this is from an iPhone 17pro max. The bottom three icons should be lower.
Hi Super Farmers! We want to let you know that the Studio team is aware of this issue and working hard to get everything back to normal. The error looks like this: We’re extremely sorry for the inconvenience this has caused. We fully understand your frustration and disappointment, and we’re very grateful for all your…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
