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Freeze and crash on Xiaomi

can5ona
can5ona Posts: 13

Level 2
in Support

Hello

I have Xiaomi Redmi 8A (android 9, miui version global 11.0.3. Game freeze and screen goes black when i play. I try reinstall, clean data and even reinstall Android. I cant find any help.

Can you fix this?ย 

Best

ยซ1

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110

    Hi @can5ona and welcome to our adorable Community ๐Ÿ˜Š May I know which game exactly are you referring to? I will give you some troubleshooting steps for the Android devices so you can try them and let me know if they helped.

    https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device#latest

  • can5ona
    can5ona Posts: 13

    Level 2

    Hi firebombmarcus.

    Game: Farm Heroes Super Saga.

    I must use translator (i dont speak in ENG very well):

    Thank you for the link but I've tried everything on this list.

If this can somehow solve this problem:

The game freezes and crash when there is a situation during the game where for a long time the vegetables automatically "fall down" and I just wait for them to stop to make the next move.
  • AnnaMariaVivaldi
    AnnaMariaVivaldi Posts: 103

    Welcome to the jungle...... i have report similar situation whit a my device.

    After months and months at today all king app it's become pratically unplayable here....

  • firebombmarkus
    firebombmarkus Posts: 13,110

    @can5ona Does it happen on any particular level?

  • firebombmarkus
    firebombmarkus Posts: 13,110

    Hi @AnnaMariaVivaldi and welcome to our adorable Community ๐Ÿ˜Š Can you tell me more about your issue? Which device are you using? Please check out if your game is up to date. It's very important to have the latest version as the glitches and issues are mostly solved in the latest versions.

  • can5ona
    can5ona Posts: 13

    Level 2

    @firebombmarkus

    No. Freeze and crash on random levels.

  • firebombmarkus
    firebombmarkus Posts: 13,110

    @can5ona Is your game updated to the latest version?

  • can5ona
    can5ona Posts: 13

    Level 2

    Yes

    Always up to date :)

  • QueenB
    QueenB Posts: 15,430

    Can you guys please confirm the game app version which you have installed so I can check with the Studio?

    Thanks ๐Ÿ™

  • can5ona
    can5ona Posts: 13

    Level 2
    edited February 2020

    Version 1.32.0.1 (update February 5) but problem exist since couple months.

Hey! Would you like to give us your opinion?

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