JillyJill

Pro Player

Comments

  • HI Kmacprint, Thank you for contacting King Care! I see that you're playing onKing.Com. Here are the instructions for adding a debit or credit card, copied from the FAQs page. Adding a new card: If you have received a new card you can change your card number when you make a purchase at the King.com website. Simply add the…
    in How do you set up an account to pay for gold bars? Comment by JillyJill February 2017
  • Hi Michele, Thank you for contacting King Care! Are you sure it's level 1837? Because 1837 on Candy Crush is timed level with no frogs or "creatures". Let me know which level and if it is 1837, please provide a screenshot of the board with your reply. https://www.take-a-screenshot.org Thank you, Jilly 
    in level 1837 does not load as shown on youtube. no way to win the game without the little creature Comment by JillyJill February 2017
  • Hello Gwen, Thank you for contacting King Care! The King game studios are aware of this issue and we're hoping for a fix soon. Please post your concern on this main thread as to receive updates and so they know how many players and whom it has affected. https://care.king.com/en/candy-crush-saga/level-621-frog Thank you for…
    in Playing candy crush on my iPad level 1645. The frog won't move to left hand block of nine jellies Comment by JillyJill February 2017
  • Hello Adrian, Thank you for contacting King Care! Unfortunately Dreamworld has been taken away for good. Read the post highlighted in green by CezDiamond here for further explanation: https://care.king.com/en/candy-crush-saga/dream-world-disappeared#entry_81653 I can understand your frustration and I'm sorry for the loss…
    in What happens to the dream world and odus that neither my cell phone nor my computer can play? Comment by JillyJill February 2017
  • Hi Shelly Brown, Thank you for contacting King Care. Are you referring to the messages where you receive lives or life requests? If so, the grey means that there are no lives or messages given to you at this time. Are you logged in through facebook? If so, try logging out and see if you have any lives from other players…
    in Candy crush saga game Comment by JillyJill February 2017
  • Hi Pat, Glad to hear the positive feedback. I think the latest update fixed a lot of player's issues. Thank you, we are very happy you're able to get on with the progress of your game! Happy crushing! Jilly
    in No Question - But a Big Thank You Comment by JillyJill February 2017
  • Hi Yc Lee, Unfortunately I'm not able to view your account. I would highly suggest you send an email through the game itself. There you will be able to select particular options relating to your issue. You'll get an auto reply right away and then a King associate should be responding within 24hrs. Don't forget to check…
    in items lost suddenly Comment by JillyJill February 2017
  • HI Danny23, Thank you for contacting King Care! I'm not sure I understand your issue. Is this right; you want to go back to level 158? The one you passed and then logged into Facebook? Let me know if I'm understanding you correctly, Thanks! Jilly 
    in How to log back to old progress after logging on to facebook Comment by JillyJill February 2017
  • Hi MoGREATNESS, Thank you for contacting King Care. Unfortunately, that's what the wheel does, you hit stop, it'll stop once on some booster or jackpot and spin again and you usually get a totally different booster from what it stopped on. That's how it's always worked, not sure why, to tease us to believe we're going to…
    in How does bonus wheel stop on jackpot and start spinning again Comment by JillyJill February 2017
  • Hi Stephen, Thank you for contacting King Care. Did one of the bombs get to 0 when you reached your score? If so, you will lose and not pass through to the next level. If that's not the case, when you play again, can you please take a screenshot of the board with your score and whatever other glitches you're speaking…
    in lvl 646 Comment by JillyJill February 2017
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