JillyJill

Pro Player

Well Meesha, I know I only had one reply with you, I suppose you were emailing king care? Is that where the other 3 replies came from? Because you only have 1 question (this question) under your account name. The answer I gave you is how you would send a life to someone that is not on the pop up list. You didn't indicate…

Hi Daronie & Kamila, If you play through the kingdom, are you signed in with the email address that you signed up with? If you forgot your password try this link: https://king.com/forgotPassword This way you'll at least know if you're using the right email because it should have all of your progress saved. You could also…

Hi Murielle, Do you play through facebook or the kingdom? Have you tried logging into either? Jilly

Hi Arve, No, it's not everyone in the world. Every account is usually assigned a random group of players to play against. Jilly

Hi Cindy, If it's automatically logging you in without giving you the chance to change the email address, then go to the settings of that facebook account and logout it's all the way at the bottom i believe. Then it will bring you back to the homepage where you can enter your email and password. If it's not automatically…

Hello Bronwyn, First what is the model phone you are using? Have you made sure you have the latest update? Next try restarting your phone. If none of these help, try uninstalling and reinstalling the game, but keep in mind, you will lose any boosters or lives while doing this. However, you will not lose gold bars. Jilly

Hi LSLOVE, (& Donna) This is an ongoing problem that the game studios are aware of and are working on a fix. Please refer to the link below to keep up on any updates or information for this issue. Thank you for your patience!…

Hi Cathy-Dee, This is an ongoing problem that the game studios are aware of. Please refer to the link below for updates and info, thank you! https://care.king.com/en/candy-crush-soda-saga/level-1245-on-candy-crush-soda-saga-will-not-load-although-i-have-completed-level-1244#entry_85219 Jilly

Hi Colormered, I too love bubblegum hill. I have asked but have not received a definitive answer as to when or if it will be back. I'm sorry this is no help to you but that is the only answer I've received from the king care team. They don't know either. Jilly

Hi Duchess, Due to the holidays, the king care team is trying their hardest to catch up. Since you've asked this question twice on the forum, my suggestion would be to email them through the homepage of the game itself. Go to your settings and click on contact us. They will be able to look into your account as I am unable…