Kevin_

Game Expert

Hi and welcome to the Community! I am sorry to hear that you are having issues with these Ads. I would be happy to further help and report this but I will need your help with some additional information: Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in…

Hi Nikki, I am sorry to hear that your Weekly contest score is not updating accordingly. We usually recommend these steps to make sure that everything is running smoothly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi @Agnils and welcome to the Community! I am sorry to hear that you have lost your boosters and Gold Bars. It sounds your progress was not being backed up. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with trying to locate your items but note…

Hi, I am sorry to hear you are having trouble with receiving lives from your teammates. Please keep in mind that if you have full lives and unclaimed inbox messages: lives from team members will be converted to magic beans instead. Are you perhaps referring that you send requests and this showed answer and despite not…

Thank you for the tag @christinewupp. We really appreciate your reports and wanted to thank you for raising this up. I want to share and let you know that the team has been made aware about the issue of the candies not adding up to the score progress. We understand how this affects your efforts toward advancing and your…

Could you please share a screenshot of this message you are getting please?

Hi @becksgolding and welcome to the Community! I am sorry to hear that you are having trouble with adding friends. I recommend that you instead join a team or create one of your own so you can collaborate with others as well as getting and sending lives. Have a nice day!

Hi @SRDR_NVRZ, I am sorry to hear that you are having trouble with the locked Pass and the error received. Could you please follow the below steps to try to help with the error: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily…

Hi @hopeman, I am sorry to hear that you do not have the Funshine Bear deck despite purchasing the 4 Season Passes. I appreciate all the information you have shared and do not worry as I have gone ahead added it into your game now. Have a nice day!