Kevin_

Game Expert

Comments

  • Hi there, you know how they say "a picture is worth a thousand words", please check out this video from our amazing Lynette clearing out this level: https://www.youtube.com/watch?v=yOS1_ILX4ts&list=PLt5tTqY-UgVTOJi-hIekA7kK2a_mhvdBX&index=14
    in 9098 Comment by Kevin_ October 2025
  • Hi there, what link do you mean?
    in Free coins Comment by Kevin_ October 2025
  • Hi there and welcome back. I am sorry to hear you are facing this issue with the spells and bubble boosters which show empty where they are supposed to be at. Could you please Contact Support directly so that we can best further loos into this for you and follow up. Thank you and have a nice day! 
    in Missing Spells Comment by Kevin_ October 2025
  • Hi there, I am sorry to hear you are having trouble with your progress. We will be happy to try to help and get you back on track but could you please Contact Support directly so that we can best further guide you. Have a nice day!
    in Lost Progress Comment by Kevin_ October 2025
  • Hi there, I can see that we have gotten back to you regarding your progress. Please follow the instructions we shared in order to get your progress back. Have a nice day!
    in New phone - lost progress! Comment by Kevin_ October 2025
  • Hi there, please check out this article we prepared to help you get back on track: I can't find my progress in the game – How to retrieve my levels
    in My game profile is not continuing at the current level Comment by Kevin_ October 2025
  • Hello, thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If you're looking for support, you…
    in about Candy Crush Jelly saga Comment by Kevin_ October 2025
  • Hi there, I am sorry to hear that you are facing this loading issue. Could you please Contact Support directly so that we can best further assist you with this setback. 
    in Pet Rescue Saga - not loading at all for the last 2-weeks Comment by Kevin_ October 2025
  • Hi there, I am sorry to hear you had trouble with your rewards. I have found your support ticket and helped out and sent your rewards into your account. If this happens again please make sure to capture a screenshot of your missing rewards and make sure to send them in your support ticket so that we can best help. Have a…
    in Prizes not showing up despite updated app and strong internet connection Comment by Kevin_ October 2025
  • Hi there, I am sorry to hear that you are seeing this messages coming up in your game. Do not worry as our team is already looking into this to try to correct it. Thank you for your patience and have a nice day!
    in about Candy Crush Jelly saga Comment by Kevin_ October 2025
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