Kevin_

Game Expert

https://community.king.com/en/candy-crush-saga/discussion/comment/3297286#Comment_3297286 Thanks for the clarification, please share all this information by Contact Support so that we can best accomodate and help you with this situation. Thanks!

Hi @retraite5, I am sorry to hear that you are having trouble connecting to the store. Could you please follow the below steps to try to resolve: 📌Restart: Force close apps and restart your device. 📌Updates: Check that you have the latest game and device updates. 📌Memory: Keep at least 2GB of free storage for smooth…

Hi @Mfanesizwe_28 , I am sorry to hear that you are unable to use your Gold Bars. Could you please let me know what is preventing you from using them, are you getting any error?

Hi @JerryR , I am sorry to hear that you had trouble with your game crashing when about to win a level after you had made a purchase. We will be happy to try to get you going but could you please Contact Support directly so that we can best guide you. 

Hi @kimgdn , I am sorry to hear that you are not seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

Hi @Red4473 , I understand that you want to transfer your progress into a new account, therefore we will be happy to try to help but could you please Contact Support directly so that we can best try to support you. 

https://community.king.com/en/candy-crush-soda-saga/discussion/492013/rewards-declined Hi @bamaw4, I am sorry to hear that you are having issues with your game. We will be happy to get you going with these issue but could you please Contact Support directly so that we can best guide try to help. 

Hi @01031971, I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

Hi @Nanniex3, I am sorry to hear that you are unable to locate the teams icon. Please note that some events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it helps come back after you do one…

Hi @Makele and welcome to the Community! I am sorry to hear that you are having trouble with smshing this white block. It looks you are referring to the multi-layered frosting. Please note that you only have to make matches next to it which may require several ones to clear them. However be aware that there is also a…