Kevin_

Game Expert

Hi again Vernitia, thanks for the update, I did suggest the helpcenter as from there you could reach out to Customer Support. However I am afraid that it is not possible to restore your login streak, instead to help out a little I have added a few booster time to your account. It should be available the next time you…

Hi there, I am sorry to hear that you are having trouble with level 9409. I have taken a look into your account and I see that you are now at level 9412, so congratulations on overcoming level 9409, I am sure it was not easy but you made it. If you could actually share your experience and best practices for this level it…

Hi @VernitiaRobertson, I am sorry to hear you have lost your streak despite not missing a day! Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your streak setback ensuring that your receive a reply as soon as possible. However if you have…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi there, could you please share some additional details about what has occurred? Do you mean that these booster time just vanished? What were the boosters you had time?

Hi there, I am sorry to hear that you had faced these issues with your game and rewards. Could you please try the following steps to help with some of the issues: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage…

Hi @ashley3854, could you please share some additional details? You can purchase from within the in game shop, are you facing any trouble?

I appreciate that you re-send your inquiry. As for your lost boosters please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your lost boostrs ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer…

Hi there, I am sorry to hear you do not have the Christmas theme as your husband does. I am afraid that the game studio usually run test with these features that may cause them not to be available for everyone and perhaps alternate with different features instead which is why your husband do and you do not. Unfortunately I…

Hi there, I am sorry to hear you are having trouble with Petopia and Mystery Mountain. What do you mean that you do not get Petopia online but you get it downloaded? Do you mean you play through Facebook and you do not see it there? As for Mystery Mountain, please note that the game studio usually run test with these…