QueenB

Community Manager

Comments

  • Hi @wurzel17 I’m sorry this ad caused you to lose your progress. How often has this happened? Do you receive the same ad regularly? If it appears again and you’re unable to close it, please report it directly to Player Support so they can flag it to the ads team. When contacting them, please include: The name or…
    in Ad video blocks levels. How to proceed? Comment by QueenB 7:36AM
  • Hi @Sabj424 Could you please do us a favor and share a screenshot of Level 5439 showing the striped candy dispensers and the board? That will help us take a closer look at what is happening.
    in Level 5439 stripe dispenser Comment by QueenB 7:33AM
  • Hi @1thirsty1 I’m sorry to hear this has happened more than once. Purchases and charges are handled by the payment provider connected to your device, so we’re unable to review the transaction here in the Community. Please check the receipt or invoice from your payment provider to confirm exactly what was charged. If you…
    in $1.99 purchase of 10 bars - charged $8.99?? Comment by QueenB 7:31AM
  • Hi @khushi_1407 and welcome to the Community! Thank you for sharing such clear and detailed feedback. The suggestion to add an option in the Settings menu so players can choose whether to use Tap-to-Activate is very helpful, and I’ll make sure it is included in the feedback we share with the Studio. We already have a…
    in Please let us turn off the "Tap-to-Activate" candy feature Comment by QueenB 7:02AM
  • Hi @TerryLynneS Could you please share a little more detail about what is happening with the sound? Are you saying that when you turn off the sound in Candy Crush Saga, you can no longer listen to music, audiobooks, or anything else while playing?
    in Turning off my sound Comment by QueenB 6:55AM
  • Hi @Carol-38 and thanks for the tag. This looks like a different issue from the Facebook login problem we’ve been looking at. Hi @mel5277 , thanks for sharing the screenshot. Since you’re playing through Facebook, could you please try the following first? Clear your browser cache and cookies Restart your computer Try…
    in one week i've been getting this error Comment by QueenB July 28
  • Hi @Cecie I left an update yesterday here: And I also updated the top message as well:
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB July 28
  • Hi @LilWheels Your kind words have truly made the Queen smile 🤗 I’m so glad @Alex_The_Witch was able to work some magic and help restore your joy and confidence in the game. Thank you as well for your patience and good humour while we got everything sorted. May your levels be sweet, your Gold Bars behave themselves, and…
    in Candy Crush Support Care requested Comment by QueenB July 28
  • Hi @christinewupp , thank you for starting the poll and for keeping the feedback together. I’m keeping an eye on this and on the other comments coming in about the new visual effects. I’ve already shared the first round of feedback with the team, and I’m continuing to collect more examples, especially around the flashing…
    in Background visual effects - Edited by CM: New feature Test Comment by QueenB July 28
  • Hi @LilWheels I’m on it, and I’m really sorry this is taking so long. I’ve reached out to the Player Support team again and asked them to review your case as soon as possible. Please hang in there. I’ll make sure someone gets back to you.
    in Candy Crush Support Care requested Comment by QueenB July 28
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