QueenB

Community Manager

Comments

  • Hi @TheGuvnor Thank you for explaining this in more detail. I understand the different issues more clearly now. When you mentioned lives being reset, it sounds like you were referring to the extra moves offered for Gold Bars after you run out of moves on a level. Could you please confirm whether you are only being offered…
    in Candy Crush Sage keeps resetting. Comment by QueenB 10:34AM
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    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB 9:49AM
  • Hi @wurzel17 I’m sorry this ad caused you to lose your progress. How often has this happened? Do you receive the same ad regularly? If it appears again and you’re unable to close it, please report it directly to Player Support so they can flag it to the ads team. When contacting them, please include: The name or…
    in Ad video blocks levels. How to proceed? Comment by QueenB 7:36AM
  • Hi @Sabj424 Could you please do us a favor and share a screenshot of Level 5439 showing the striped candy dispensers and the board? That will help us take a closer look at what is happening.
    in Level 5439 stripe dispenser Comment by QueenB 7:33AM
  • Hi @1thirsty1 I’m sorry to hear this has happened more than once. Purchases and charges are handled by the payment provider connected to your device, so we’re unable to review the transaction here in the Community. Please check the receipt or invoice from your payment provider to confirm exactly what was charged. If you…
    in $1.99 purchase of 10 bars - charged $8.99?? Comment by QueenB 7:31AM
  • Hi @khushi_1407 and welcome to the Community! Thank you for sharing such clear and detailed feedback. The suggestion to add an option in the Settings menu so players can choose whether to use Tap-to-Activate is very helpful, and I’ll make sure it is included in the feedback we share with the Studio. We already have a…
    in Please let us turn off the "Tap-to-Activate" candy feature Comment by QueenB 7:02AM
  • Hi @TerryLynneS Could you please share a little more detail about what is happening with the sound? Are you saying that when you turn off the sound in Candy Crush Saga, you can no longer listen to music, audiobooks, or anything else while playing?
    in Turning off my sound Comment by QueenB 6:55AM
  • Hi @Carol-38 and thanks for the tag. This looks like a different issue from the Facebook login problem we’ve been looking at. Hi @mel5277 , thanks for sharing the screenshot. Since you’re playing through Facebook, could you please try the following first? Clear your browser cache and cookies Restart your computer Try…
    in one week i've been getting this error Comment by QueenB July 28
  • Hi @Cecie I left an update yesterday here: And I also updated the top message as well:
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB July 28
  • Hi @LilWheels Your kind words have truly made the Queen smile 🤗 I’m so glad @Alex_The_Witch was able to work some magic and help restore your joy and confidence in the game. Thank you as well for your patience and good humour while we got everything sorted. May your levels be sweet, your Gold Bars behave themselves, and…
    in Candy Crush Support Care requested Comment by QueenB July 28
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