QueenB

Community Manager

Comments

  • Hi @Wertz , could you please check the Facebook permissions for Candy Crush Saga and make sure the game still has access to your friends list? You can check this HERE Please look for Candy Crush Saga under Apps and Websites. If the access has expired, select Renew Access. You can also choose View and edit and check that…
    in Problems receiving lives 😳 Comment by QueenB 11:09AM
  • Hi @Carol-38 Thank you, and thanks to @teenybee @T0rr1e and @Wertz for helping gather all these details 🙏 You’ve now provided enough information for me to raise this properly, including the Game IDs, who sent and received the lives, the dates involved, and how each player is connected to the game. I’ll share the examples…
    in Problems receiving lives 😳 Comment by QueenB 11:06AM
  • Hi @Renny_Landstra 👋 Would you be able to share a screenshot of the level? That would really help us have a closer look and give you more specific tips. There may be certain blockers or board layouts that our experienced community members can help you work around. Not many of us have reached this level yet, so seeing the…
    in 13558 Comment by QueenB 10:44AM
  • Hi @TheGuvnor Thank you for explaining this in more detail. I understand the different issues more clearly now. When you mentioned lives being reset, it sounds like you were referring to the extra moves offered for Gold Bars after you run out of moves on a level. Could you please confirm whether you are only being offered…
    in Candy Crush Sage keeps resetting. Comment by QueenB 10:34AM
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    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB 9:49AM
  • Hi @wurzel17 I’m sorry this ad caused you to lose your progress. How often has this happened? Do you receive the same ad regularly? If it appears again and you’re unable to close it, please report it directly to Player Support so they can flag it to the ads team. When contacting them, please include: The name or…
    in Ad video blocks levels. How to proceed? Comment by QueenB 7:36AM
  • Hi @Sabj424 Could you please do us a favor and share a screenshot of Level 5439 showing the striped candy dispensers and the board? That will help us take a closer look at what is happening.
    in Level 5439 stripe dispenser Comment by QueenB 7:33AM
  • Hi @1thirsty1 I’m sorry to hear this has happened more than once. Purchases and charges are handled by the payment provider connected to your device, so we’re unable to review the transaction here in the Community. Please check the receipt or invoice from your payment provider to confirm exactly what was charged. If you…
    in $1.99 purchase of 10 bars - charged $8.99?? Comment by QueenB 7:31AM
  • Hi @khushi_1407 and welcome to the Community! Thank you for sharing such clear and detailed feedback. The suggestion to add an option in the Settings menu so players can choose whether to use Tap-to-Activate is very helpful, and I’ll make sure it is included in the feedback we share with the Studio. We already have a…
    in Please let us turn off the "Tap-to-Activate" candy feature Comment by QueenB 7:02AM
  • Hi @TerryLynneS Could you please share a little more detail about what is happening with the sound? Are you saying that when you turn off the sound in Candy Crush Saga, you can no longer listen to music, audiobooks, or anything else while playing?
    in Turning off my sound Comment by QueenB 6:55AM
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