Comments
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remind me again, are you also playing on Facebook? If yes, I'm checking with the team to confirm what should be the latest level on Facebook and I'm keeping this thread updated:
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Hi everyone, thank you for the updates and for letting me know that some of you are still not seeing the newest levels on Facebook. I’ve passed this back to the team and asked them to double-check what the latest level available on Facebook should be after today’s release. I don’t want to give you the wrong information, so…
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Hi @mollielowe , I’m really sorry this happened. I know it’s frustrating to lose your Super Bomb and your progress in both races after the game freezes. Could you tell us a little more about what happened on Level 13 977? Did the game simply become completely stuck, or did it freeze after any special candies or boosters…
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Hi @Wertz , could you please check the Facebook permissions for Candy Crush Saga and make sure the game still has access to your friends list? You can check this HERE Please look for Candy Crush Saga under Apps and Websites. If the access has expired, select Renew Access. You can also choose View and edit and check that…
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Hi @Carol-38 Thank you, and thanks to @teenybee @T0rr1e and @Wertz for helping gather all these details 🙏 You’ve now provided enough information for me to raise this properly, including the Game IDs, who sent and received the lives, the dates involved, and how each player is connected to the game. I’ll share the examples…
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Hi @Renny_Landstra 👋 Would you be able to share a screenshot of the level? That would really help us have a closer look and give you more specific tips. There may be certain blockers or board layouts that our experienced community members can help you work around. Not many of us have reached this level yet, so seeing the…
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Hi @TheGuvnor Thank you for explaining this in more detail. I understand the different issues more clearly now. When you mentioned lives being reset, it sounds like you were referring to the extra moves offered for Gold Bars after you run out of moves on a level. Could you please confirm whether you are only being offered…
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Hi @wurzel17 I’m sorry this ad caused you to lose your progress. How often has this happened? Do you receive the same ad regularly? If it appears again and you’re unable to close it, please report it directly to Player Support so they can flag it to the ads team. When contacting them, please include: The name or…
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Hi @Sabj424 Could you please do us a favor and share a screenshot of Level 5439 showing the striped candy dispensers and the board? That will help us take a closer look at what is happening.
